i signed up for the holiday special - Page 2

**Kayla** · December 17th, 2007, 4:47 PM

MrsJLH, I hope nothing is wrong.. at this point please open a ticket in the accounting division just to ask for a heads up... because I am pretty sure all info was sent already for accounts ordered on the 15th exactly.

**Roxy** · December 17th, 2007, 4:49 PM

Quote:

Originally Posted by MrsJLH

I'm nearing in on 48 hours now. December 15th at 6:54pm was my last e-mail from Surpass, stating that my payment was processed and applied. I'm not overly worried because delays happen with awesome sales like this but I get antsy when it nears the later edge of the predicted time.

Well, if you'd like, you can submit a ticket to the help desk asking for them to expedite your account. =)

MrsJLH · December 17th, 2007, 4:50 PM

Quote:

Originally Posted by Kayla

MrsJLH, I hope nothing is wrong.. at this point please open a ticket in the accounting division just to ask for a heads up... because I am pretty sure all info was sent already for accounts ordered on the 15th exactly.

When I go to the desk to open a ticket, it tells me that my e-mail pswd combination (that worked when I went to this link to look up information) is invalid.

Now I'm stumped.

EDIT: Scratch that. I hit a wrong button typing in the pswd. Works now. Opening ticket! Thanks!

**DewKnight** · December 17th, 2007, 4:51 PM

Quote:

Originally Posted by MrsJLH

When I go to the desk to open a ticket, it tells me that my e-mail pswd combination (that worked when I went to this link to look up information) is invalid.

Now I'm stumped.

Just ignore that login box. Click to submit a ticket, choose the department, and write your ticket. If you ignore the login box it will submit the ticket.

Edit: See you got logged in, awesome!

**removed** · December 17th, 2007, 4:52 PM

You don't need to enter a username and password to submit a ticket -- you can go ahead and skip all of that ...

**Roxy** · December 17th, 2007, 4:52 PM

Quote:

Originally Posted by MrsJLH

When I go to the desk to open a ticket, it tells me that my e-mail pswd combination (that worked when I went to this link to look up information) is invalid.

Now I'm stumped.

EDIT: Scratch that. I hit a wrong button typing in the pswd. Works now. Opening ticket! Thanks!

the help desk and your billing panel are two separate logins. You will have to create a new one for the help desk. =)

EDIT//// *sigh* nevermind...lol. Thanks guys!

MrsJLH · December 18th, 2007, 4:32 PM

I received an initial response that someone would be looking into the delay shortly after I opened the ticket yesterday (with Accounting) but have not heard back.

Now I'm just kind of bummed as I near 72 hours with no info on my site, especially seeing as how I've already paid.

Ah, patience at Christmas time. Must remember to be patient.

**removed** · December 18th, 2007, 4:41 PM

What's your ticket number? I'll check the status of it for you.

MrsJLH · December 18th, 2007, 4:43 PM

Quote:

Originally Posted by removed

What's your ticket number? I'll check the status of it for you.

LHN-977925

Thanks in advance.

December 17th, 2007, 4:47 PM	#10 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	MrsJLH, I hope nothing is wrong.. at this point please open a ticket in the accounting division just to ask for a heads up... because I am pretty sure all info was sent already for accounts ordered on the 15th exactly. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

December 17th, 2007, 4:52 PM	#14 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	You don't need to enter a username and password to submit a ticket -- you can go ahead and skip all of that ... __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

December 18th, 2007, 4:41 PM	#17 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	What's your ticket number? I'll check the status of it for you. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

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December 18th, 2007, 4:32 PM	#16 (permalink)
MrsJLH Registered User Fresh Surpasser Joined in Mar 2007 Lives in Ohio 18 posts Gave thanks: 5 Thanked 0 times	I received an initial response that someone would be looking into the delay shortly after I opened the ticket yesterday (with Accounting) but have not heard back. Now I'm just kind of bummed as I near 72 hours with no info on my site, especially seeing as how I've already paid. Ah, patience at Christmas time. Must remember to be patient.

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