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Shared Hosting Questions about your shared hosting account.

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Old December 16th, 2007, 7:11 PM   #1 (permalink)
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i signed up for the holiday special
i got my account info but i think they deleted my accounts? i tried to sign in to pay the bill but it said my email doesn't exisit so i re-signed up. hope to hear from them soon. i submitted a ticket =]
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Old December 16th, 2007, 8:08 PM   #2 (permalink)
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Luciky, I don't have this problem just paid the $12.....
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Old December 16th, 2007, 8:26 PM   #3 (permalink)
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lol sad. i really wanna get to work.
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Old December 16th, 2007, 11:29 PM   #4 (permalink)
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i thought i was gonna work on my site today.lol
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Old December 17th, 2007, 4:07 AM   #5 (permalink)
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I saw Kayla post a notice that something got messed up with the ordering deal for the promotion. file a help desk ticket and they will fix it all up for you: http://desk.surpasshosting.com
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Old December 17th, 2007, 4:10 AM   #6 (permalink)
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i did, lol waiting for a reply now.
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Old December 17th, 2007, 4:33 PM   #7 (permalink)
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I was charged the proper amount at checkout but I haven't rec'd any info about my site being authenticated and set up yet. My guess is that they are slammed right now... yes?
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Old December 17th, 2007, 4:35 PM   #8 (permalink)
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Quote:
Originally Posted by MrsJLH View Post
I was charged the proper amount at checkout but I haven't rec'd any info about my site being authenticated and set up yet. My guess is that they are slammed right now... yes?
How long have you been waiting? It takes up to 24-48 hours to authenticate client information.
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Old December 17th, 2007, 4:39 PM   #9 (permalink)
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Quote:
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How long have you been waiting? It takes up to 24-48 hours to authenticate client information.
I'm nearing in on 48 hours now. December 15th at 6:54pm was my last e-mail from Surpass, stating that my payment was processed and applied. I'm not overly worried because delays happen with awesome sales like this but I get antsy when it nears the later edge of the predicted time.
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