tracert shows domain is now at Surpass, but i can't access it yet - Page 3

djslim · December 18th, 2007, 8:23 PM

Quote:

Originally Posted by daysies

I don't know if this has anything to do with why my domain isn't working yet... but when I go to http://72.29.71.55/cpanel

I get the following message:

72.29.71.55 has sent an incorrect or unexpected message. Error code: -12263

I can only get to my cPanel using the bacon.surpasshosting.com URL.

When i go there it asks me to login to CPANEL

daysies · December 18th, 2007, 9:44 PM

Quote:

Originally Posted by djslim

When i go there it asks me to login to CPANEL

Now it does... earlier when I posted, it did not.

[edit] scratch that... i don't know how the URL started off with https:// on my Firefox tab. o.O so yes, it should go to cPanel... i should've tested it right off this page before i said anything. *doh*

anyway, i'm still waiting... and i'm trying to distract myself... i understand you're all probably slammed with new accounts... and it's nearing the holidays. i'm very thankful for all you're able to do.

**removed** · December 18th, 2007, 9:49 PM

Can you submit a ticket about this to support? It looks like there are a few issues that need to be looked into. Sorry for the inconvenience and the length of time it took to get this looked into!

daysies · December 18th, 2007, 10:03 PM

Quote:

Originally Posted by removed

Can you submit a ticket about this to support? It looks like there are a few issues that need to be looked into. Sorry for the inconvenience and the length of time it took to get this looked into!

Not a problem! I probably should've done this anyway.

The ticket is: UVF-587174

**ceo** · December 18th, 2007, 10:14 PM

Quote:

Originally Posted by daysies

Not a problem! I probably should've done this anyway.

The ticket is: UVF-587174

Tolyaso!

daysies · December 19th, 2007, 12:34 AM

Yay, my site works now!!

Thanks to everyone at the help desk and the forums!

**removed** · December 19th, 2007, 1:38 AM

Glad everything is good now. Sorry for the delay earlier -- I had a lot going on and managed to miss the cause of the issue, too.

December 18th, 2007, 9:49 PM	#21 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	Can you submit a ticket about this to support? It looks like there are a few issues that need to be looked into. Sorry for the inconvenience and the length of time it took to get this looked into! __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

December 19th, 2007, 12:34 AM	#24 (permalink)
daysies Registered User Seasoned Poster Joined in Dec 2007 Lives in Irving, TX Hosted on SH132 36 posts Gave thanks: 4 Thanked 1 Time in 1 Post	Yay, my site works now!! Thanks to everyone at the help desk and the forums! __________________ daysies.nu \| Twitter \| bacon SH132 Last edited by daysies; December 19th, 2007 at 12:42 AM..

December 19th, 2007, 1:38 AM	#25 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	Glad everything is good now. Sorry for the delay earlier -- I had a lot going on and managed to miss the cause of the issue, too. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

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