Renewing Hosting

rayhogan · December 18th, 2007, 3:39 PM

Hi,
I bought some hosting on surpass two years ago so I have to log in using the old WHM AP sign-in page. Now, my hosting is up for re-newal now this month and on the WHM AP page there is no link indicating how I go about doing this which worked fine the past year because it was set to auto-renewal so it just charged to to the credit card details on file.

However, the credit card details has since changed so I need to update them but I can't see where I go to do this? Where do I log in to update my credit card details? I can't see a link for it and I must get them changed before it auto-renews and tries to charge the current defunct credit card that is on file.

Kind regards,

Ray Hogan

**removed** · December 18th, 2007, 3:41 PM

Submit a ticket to accounting -- they will get you moved over to Modernbill instead of our old WHM-AP setup. This should make it much easier to pay bills.

**Alex** · December 18th, 2007, 5:41 PM

yepp you can either have a cc on file to pay monthly or 5 days before the 1st of every month youll get an invoice that you can close via credit card or paypal.

Veddy veddy nizze

rayhogan · December 18th, 2007, 6:07 PM

Whoop! I got it switched over to the new system.

Just a few more wee questions.

Is it possible to have to billed for the year instead of monthly?

It tells me the address in My Info has to match that of the credit-card. If the creditcard belongs to my Dad should I change my address in My Info to his address?

And lastly...

Since I bought my hosting two years ago the same package available is quite better (bigger HD space, bandwidth etc). Is there a way that I can upgrade to this without losing my current files?

Kind regards
(and thanks again!)
Ray Hogan

**Roxy** · December 18th, 2007, 6:11 PM

First question: Yes it is possible, submit a ticket to accounting for this.

Second question: Yes, change the address to match your father's

Last question: Yes, submit a ticket for this along with the first question and ask them that you would like your specs upgraded to the new version.

rayhogan · December 18th, 2007, 6:30 PM

Whooop! Excellent. Thanks you guys, you've been a great help.

December 18th, 2007, 3:39 PM	#1 (permalink)
rayhogan Registered User Fresh Surpasser Joined in Jan 2006 11 posts Gave thanks: 3 Thanked 1 Time in 1 Post	Renewing Hosting Hi, I bought some hosting on surpass two years ago so I have to log in using the old WHM AP sign-in page. Now, my hosting is up for re-newal now this month and on the WHM AP page there is no link indicating how I go about doing this which worked fine the past year because it was set to auto-renewal so it just charged to to the credit card details on file. However, the credit card details has since changed so I need to update them but I can't see where I go to do this? Where do I log in to update my credit card details? I can't see a link for it and I must get them changed before it auto-renews and tries to charge the current defunct credit card that is on file. Kind regards, Ray Hogan __________________ http://www.feckingeejit.com

December 18th, 2007, 3:41 PM	#2 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	Submit a ticket to accounting -- they will get you moved over to Modernbill instead of our old WHM-AP setup. This should make it much easier to pay bills. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

December 18th, 2007, 5:41 PM	#3 (permalink)
Alex I love Spicy! Excelling Contributor Joined in Jun 2007 Lives in O-t0wn, Flowda 703 posts Gave thanks: 27 Thanked 44 times	yepp you can either have a cc on file to pay monthly or 5 days before the 1st of every month youll get an invoice that you can close via credit card or paypal. Veddy veddy nizze __________________ Sauce 'em up Surpass Style! <=== Meet Bonzai, my fish.

December 18th, 2007, 6:07 PM	#4 (permalink)
rayhogan Registered User Fresh Surpasser Joined in Jan 2006 11 posts Gave thanks: 3 Thanked 1 Time in 1 Post	Whoop! I got it switched over to the new system. Just a few more wee questions. Is it possible to have to billed for the year instead of monthly? It tells me the address in My Info has to match that of the credit-card. If the creditcard belongs to my Dad should I change my address in My Info to his address? And lastly... Since I bought my hosting two years ago the same package available is quite better (bigger HD space, bandwidth etc). Is there a way that I can upgrade to this without losing my current files? Kind regards (and thanks again!) Ray Hogan __________________ http://www.feckingeejit.com

December 18th, 2007, 6:11 PM	#5 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,660 posts Gave thanks: 81 Thanked 128 times	First question: Yes it is possible, submit a ticket to accounting for this. Second question: Yes, change the address to match your father's Last question: Yes, submit a ticket for this along with the first question and ask them that you would like your specs upgraded to the new version. __________________ Roxanne Urban Roxy -Personal Blog SH63 - the best darn shared server!

December 18th, 2007, 6:30 PM	#6 (permalink)
rayhogan Registered User Fresh Surpasser Joined in Jan 2006 11 posts Gave thanks: 3 Thanked 1 Time in 1 Post	Whooop! Excellent. Thanks you guys, you've been a great help. __________________ http://www.feckingeejit.com

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