SH132 Bacon - I'm getting a 500 internal server error

daysies · December 19th, 2007, 2:57 PM

I don't know who else is hosted on Bacon (Kayla?) but I was installing and when I went to update its options, I got a 500 internal server error. I thought I botched something up, but when I restored the database and removed the plugin files, I am still getting the 500 error. I hope it wasn't something I did (because I reverted all my changes). Is anyone having this problem?

[edit] I also tried my other domain that is not tied to a database at all (I just added it as an add-on domain today) and I'm getting the same message.

**FyreFox** · December 19th, 2007, 3:04 PM

i think this happened to me once, and it was all because of a .htaccess file or something in my public_html folder. *i think*. This was many years ago... so i may be completely wrong, lol.

daysies · December 19th, 2007, 3:07 PM

I didn't touch that file at all. Since it is happening to my other domain (which was working before I started messing my database), I think it's something going on with the server. I don't know who else is hosted on Bacon, since it's new server, to check any of their sites.

**FyreFox** · December 19th, 2007, 3:13 PM

well, other sites on that server are loading fine for me so it seems the server is working fine. But it was just a suggestion.

daysies · December 19th, 2007, 3:15 PM

Thanks for checking... Were you checking the sites hosted on Bacon?

I opened up a help desk ticket anyway: NBB-499655

daysies · December 19th, 2007, 3:20 PM

does anybody else get the 500 internal error when they access my site?

daysies · December 19th, 2007, 3:51 PM

OT: i don't know where to report this, but when i submitted the ticket, i got one ticket reference number back... and when i went to refresh my tickets, i see 3 for the same thing. o.O

this happened yesterday, when i was having the domain issue, and i submitted one ticket, got a ticket reference back, but then i saw that there were 2 listed for same thing.

**Mike** · December 19th, 2007, 3:59 PM

Quote:

Originally Posted by daysies

does anybody else get the 500 internal error when they access my site?

All fixed
.htaccess was corrupt. They may have happened when you installed wordpress.

Nice job Keleigh, want a job?

**Mike** · December 19th, 2007, 4:02 PM

As for the multiple ticket issue

SYW-713854 allocated memory size message 18 Dec 2007 12:17 AM Support Division On Hold High
UVF-587174 tracert shows domain is now at Surpass, but i can't access it yet 18 Dec 2007 09:08 PM Support Division On Hold High
JVR-668105 tracert shows domain is now at Surpass, but i can't access it yet 18 Dec 2007 09:32 PM Support Division On Hold High
NBB-499655 500 internal server error - BACON SH132 19 Dec 2007 02:13 PM 3rd Level Support Open High
ERD-173846 500 internal server error - BACON SH132 19 Dec 2007 02:35 PM Support Division Open High
QLG-364568 500 internal server error - BACON SH132 19 Dec 2007 02:41 PM Support Division Open High

We are not having any issues with our helpdesk but i do see multiple tickets being submitted. Hmm
Sure you are not submitting multiple tickets accidentally

December 19th, 2007, 2:57 PM	#1 (permalink)
daysies Registered User Seasoned Poster Joined in Dec 2007 Lives in Irving, TX Hosted on SH132 36 posts Gave thanks: 4 Thanked 1 Time in 1 Post	SH132 Bacon - I'm getting a 500 internal server error I don't know who else is hosted on Bacon (Kayla?) but I was installing and when I went to update its options, I got a 500 internal server error. I thought I botched something up, but when I restored the database and removed the plugin files, I am still getting the 500 error. I hope it wasn't something I did (because I reverted all my changes). Is anyone having this problem? [edit] I also tried my other domain that is not tied to a database at all (I just added it as an add-on domain today) and I'm getting the same message. __________________ daysies.nu \| Twitter \| bacon SH132 Last edited by daysies; December 19th, 2007 at 2:59 PM..

December 19th, 2007, 3:04 PM	#2 (permalink)
FyreFox Undercover Genius Super #1 Joined in May 2003 Lives in Tampa, FL Hosted on Vanilla 3,022 posts Gave thanks: 27 Thanked 37 times	i think this happened to me once, and it was all because of a .htaccess file or something in my public_html folder. i think. This was many years ago... so i may be completely wrong, lol. __________________ When one door of happiness closes, another opens; but often we look so long at the closed door that we do not see the one which has been opened for us. - Helen Keller

December 19th, 2007, 3:07 PM	#3 (permalink)
daysies Registered User Seasoned Poster Joined in Dec 2007 Lives in Irving, TX Hosted on SH132 36 posts Gave thanks: 4 Thanked 1 Time in 1 Post	I didn't touch that file at all. Since it is happening to my other domain (which was working before I started messing my database), I think it's something going on with the server. I don't know who else is hosted on Bacon, since it's new server, to check any of their sites. __________________ daysies.nu \| Twitter \| bacon SH132

December 19th, 2007, 3:13 PM	#4 (permalink)
FyreFox Undercover Genius Super #1 Joined in May 2003 Lives in Tampa, FL Hosted on Vanilla 3,022 posts Gave thanks: 27 Thanked 37 times	well, other sites on that server are loading fine for me so it seems the server is working fine. But it was just a suggestion. __________________ When one door of happiness closes, another opens; but often we look so long at the closed door that we do not see the one which has been opened for us. - Helen Keller

December 19th, 2007, 3:15 PM	#5 (permalink)
daysies Registered User Seasoned Poster Joined in Dec 2007 Lives in Irving, TX Hosted on SH132 36 posts Gave thanks: 4 Thanked 1 Time in 1 Post	Thanks for checking... Were you checking the sites hosted on Bacon? I opened up a help desk ticket anyway: NBB-499655 __________________ daysies.nu \| Twitter \| bacon SH132

December 19th, 2007, 3:20 PM	#6 (permalink)
daysies Registered User Seasoned Poster Joined in Dec 2007 Lives in Irving, TX Hosted on SH132 36 posts Gave thanks: 4 Thanked 1 Time in 1 Post	does anybody else get the 500 internal error when they access my site? __________________ daysies.nu \| Twitter \| bacon SH132

December 19th, 2007, 3:51 PM	#7 (permalink)
daysies Registered User Seasoned Poster Joined in Dec 2007 Lives in Irving, TX Hosted on SH132 36 posts Gave thanks: 4 Thanked 1 Time in 1 Post	OT: i don't know where to report this, but when i submitted the ticket, i got one ticket reference number back... and when i went to refresh my tickets, i see 3 for the same thing. o.O this happened yesterday, when i was having the domain issue, and i submitted one ticket, got a ticket reference back, but then i saw that there were 2 listed for same thing. __________________ daysies.nu \| Twitter \| bacon SH132

December 19th, 2007, 4:02 PM	#9 (permalink)
Mike Operations Super #1 Joined in Jun 2005 Lives in surpass headquarters 1,014 posts Gave thanks: 66 Thanked 117 times	As for the multiple ticket issue SYW-713854 allocated memory size message 18 Dec 2007 12:17 AM Support Division On Hold High UVF-587174 tracert shows domain is now at Surpass, but i can't access it yet 18 Dec 2007 09:08 PM Support Division On Hold High JVR-668105 tracert shows domain is now at Surpass, but i can't access it yet 18 Dec 2007 09:32 PM Support Division On Hold High NBB-499655 500 internal server error - BACON SH132 19 Dec 2007 02:13 PM 3rd Level Support Open High ERD-173846 500 internal server error - BACON SH132 19 Dec 2007 02:35 PM Support Division Open High QLG-364568 500 internal server error - BACON SH132 19 Dec 2007 02:41 PM Support Division Open High We are not having any issues with our helpdesk but i do see multiple tickets being submitted. Hmm Sure you are not submitting multiple tickets accidentally __________________ Mike Surpass Special Operations

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