Live Support on Website

**Tracer Round** · December 19th, 2007, 10:05 PM

I know no chat scripts/programs are allowed on a Shared account. My questions are, is a program such has LivePerson or SightMax considered in this group??

I am looking to have a Mon-Fri 8am-8pm support/questions for a companies website. General questions about pricing and services offered. Right now we are trying out a trial version of LivePerson which is hosted on their server. Unfortunately they want $99/month to continue this. The chat would never be busy enough to warrant this so alternate options are needed.

I currently have a Power and an OC5 account. Can either of these accounts have a similar program running on it?

**Tracer Round** · December 22nd, 2007, 10:37 AM

Viewed 36 times but no answer?

I know I put in a support ticket but I want an actual answer, not just a copy and paste about "All Chat scripts are banned..."

dad · December 22nd, 2007, 12:08 PM

i am not a surpassie but i am thinking that script constitutes a chat script. Even though it may be seldom used, i think it probably would use enough resources to not be acceptable. you probably need confirmation which i cant give.
However you did ask for alternatives and as that hosting for the chat is 99 a month alone, an alternative is getting a dedi or a vps which may save you money plus having full control over your domain and giving you a ton more options.

HTH

**puckchaser** · December 22nd, 2007, 2:08 PM

Here's a free solution.

Meebo.com is a web based chat service that allows you to use aol/aim/msn, etc. In addition, you can create your own meebome chat applets.

I have one on my website, and it works pretty well. Take a look.

http://www.kcpcguy.com

**Bigjohn** · December 22nd, 2007, 3:00 PM

Quote:

Originally Posted by puckchaser

Here's a free solution.

Meebo.com is a web based chat service that allows you to use aol/aim/msn, etc. In addition, you can create your own meebome chat applets.

I have one on my website, and it works pretty well. Take a look.

http://www.kcpcguy.com

Hey, that's kinda KOOL!

**Rick** · December 22nd, 2007, 6:14 PM

At one time "Live Help" were an exception to the no chat policy. See posts 17 & 18 in the following thread...

Chat programs are NOT allowed

I'm not sure if this is still true. Maybe you'll get a definitive answer from your open ticket.

However, with this being said, I believe the real test will be if the script uses too may Server resources. If so, you will probably still risk being suspended.

**Tracer Round** · December 23rd, 2007, 1:05 AM

Thank you all for your help. This helps out greatly.

December 19th, 2007, 10:05 PM	#1 (permalink)
Tracer Round MR. SECURITY Excelling Contributor Joined in Jun 2004 Lives in Orlando, USA Hosted on SH129 722 posts Gave thanks: 4 Thanked 1 Time in 1 Post	Live Support on Website I know no chat scripts/programs are allowed on a Shared account. My questions are, is a program such has LivePerson or SightMax considered in this group?? I am looking to have a Mon-Fri 8am-8pm support/questions for a companies website. General questions about pricing and services offered. Right now we are trying out a trial version of LivePerson which is hosted on their server. Unfortunately they want $99/month to continue this. The chat would never be busy enough to warrant this so alternate options are needed. I currently have a Power and an OC5 account. Can either of these accounts have a similar program running on it? __________________ 2005 Surpassies: Winner of Most Skilled Wordsmith SH129 - Power SH81 - OC5

December 22nd, 2007, 10:37 AM	#2 (permalink)
Tracer Round MR. SECURITY Excelling Contributor Joined in Jun 2004 Lives in Orlando, USA Hosted on SH129 722 posts Gave thanks: 4 Thanked 1 Time in 1 Post	Viewed 36 times but no answer? I know I put in a support ticket but I want an actual answer, not just a copy and paste about "All Chat scripts are banned..." __________________ 2005 Surpassies: Winner of Most Skilled Wordsmith SH129 - Power SH81 - OC5

December 22nd, 2007, 12:08 PM	#3 (permalink)
dad Registered User On a golden path... Joined in Jan 2004 Lives in orillia canada Hosted on solacehosting 436 posts Gave thanks: 4 Thanked 16 times	i am not a surpassie but i am thinking that script constitutes a chat script. Even though it may be seldom used, i think it probably would use enough resources to not be acceptable. you probably need confirmation which i cant give. However you did ask for alternatives and as that hosting for the chat is 99 a month alone, an alternative is getting a dedi or a vps which may save you money plus having full control over your domain and giving you a ton more options. HTH __________________ "colocation" is a nice way to say im codependant on surpass www.solacehosting.com www.christopherforlife.com

December 22nd, 2007, 2:08 PM	#4 (permalink)
puckchaser He shoots.. He scores! Super #1 Joined in Feb 2007 Lives in A room with no windows. Hosted on SH110 1,446 posts Gave thanks: 46 Thanked 140 times	Here's a free solution. Meebo.com is a web based chat service that allows you to use aol/aim/msn, etc. In addition, you can create your own meebome chat applets. I have one on my website, and it works pretty well. Take a look. http://www.kcpcguy.com __________________ SH110

December 22nd, 2007, 6:14 PM	#6 (permalink)
Rick Surpass Fan Comfy Contributor Joined in Sep 2004 Hosted on Pass42 278 posts Gave thanks: 4 Thanked 50 times	At one time "Live Help" were an exception to the no chat policy. See posts 17 & 18 in the following thread... Chat programs are NOT allowed I'm not sure if this is still true. Maybe you'll get a definitive answer from your open ticket. However, with this being said, I believe the real test will be if the script uses too may Server resources. If so, you will probably still risk being suspended. __________________

December 23rd, 2007, 1:05 AM	#7 (permalink)
Tracer Round MR. SECURITY Excelling Contributor Joined in Jun 2004 Lives in Orlando, USA Hosted on SH129 722 posts Gave thanks: 4 Thanked 1 Time in 1 Post	Thank you all for your help. This helps out greatly. __________________ 2005 Surpassies: Winner of Most Skilled Wordsmith SH129 - Power SH81 - OC5

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