Can't Open A Ticket In Support - Page 2

**Dan** · January 15th, 2008, 11:24 PM

What browser are you using?

Also are you logging in at desk.surpasshosting.com when you are replying/creating tickets?

**removed** · January 15th, 2008, 11:24 PM

Can you copy/paste the ticket that you're trying to submit? I have a pretty good idea of what's causing you to get blocked.

**Dan** · January 15th, 2008, 11:26 PM

Actually. even though it said your reply didn't go through. I see your reply. I will get it handled for you right away

itisonlyatest · January 15th, 2008, 11:26 PM

You are really stupid removed. There is no profanity which I hope you are not suggesting. The original ticket is in the original post. I'm using Safari, and im logging in from the link on this page:
http://www.surpasshosting.com/support.php

itisonlyatest · January 15th, 2008, 11:27 PM

Quote:

Originally Posted by Dan

Actually. even though it said your reply didn't go through. I see your reply. I will get it handled for you right away

My reply didn't go through on the browser. It went through because I replied via e-mail.

**Dan** · January 15th, 2008, 11:28 PM

Quote:

Originally Posted by itisonlyatest

You are really stupid removed. There is no profanity which I hope you are not suggesting. The original ticket is in the original post. I'm using Safari, and im logging in from the link on this page:
http://www.surpasshosting.com/support.php

There is no profanity filter on our ticket system, trust me, lo..

**removed** · January 15th, 2008, 11:36 PM

Quote:

Originally Posted by itisonlyatest

You are really stupid removed. There is no profanity which I hope you are not suggesting. The original ticket is in the original post. I'm using Safari, and im logging in from the link on this page:
http://www.surpasshosting.com/support.php

You are really stupid to assume that that's what I was referring to. I was actually looking into a mod_security ruleset that may have been causing some responses to be rejected -- I thought that your message might have included some code that set it off, so I wanted to make sure that our filters weren't at fault here.

Good luck to you!

itisonlyatest · January 15th, 2008, 11:39 PM

Quote:

Originally Posted by removed

You are really stupid to assume that that's what I was referring to. I was actually looking into a mod_security ruleset that may have been causing some responses to be rejected -- I thought that your message might have included some code that set it off, so I wanted to make sure that our filters weren't at fault here.

Good luck to you!

Wow i've just been called stupid my a Surpass staff. Just another proof that your Support SUCKS! I work as a Customer Service rep at a major retailer and I would NEVER call a customer stupid even if they called me stupid.

**caseylee** · January 15th, 2008, 11:40 PM

:\ you're being unnecessarily rude.

January 15th, 2008, 11:24 PM	#10 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,740 posts Gave thanks: 151 Thanked 184 times	What browser are you using? Also are you logging in at desk.surpasshosting.com when you are replying/creating tickets? __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

January 15th, 2008, 11:24 PM	#11 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	Can you copy/paste the ticket that you're trying to submit? I have a pretty good idea of what's causing you to get blocked. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

January 15th, 2008, 11:26 PM	#12 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,740 posts Gave thanks: 151 Thanked 184 times	Actually. even though it said your reply didn't go through. I see your reply. I will get it handled for you right away __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

January 15th, 2008, 11:40 PM	#18 (permalink)
caseylee 4-8-15-16-23-42 Excelling Contributor Joined in Jul 2007 Lives in Australia, turn left at America Hosted on Luna & Nexus (dedicated) 779 posts Gave thanks: 37 Thanked 29 times	:\ you're being unnecessarily rude. __________________ www.casey-lee.com

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January 15th, 2008, 11:26 PM	#13 (permalink)
itisonlyatest Registered User Fresh Surpasser Joined in Feb 2007 28 posts Gave thanks: 2 Thanked 1 Time in 1 Post	You are really stupid removed. There is no profanity which I hope you are not suggesting. The original ticket is in the original post. I'm using Safari, and im logging in from the link on this page: http://www.surpasshosting.com/support.php

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