Can't Open A Ticket In Support - Page 4

**Dan** · January 16th, 2008, 12:09 AM

Quote:

Originally Posted by DewKnight

personally I've been hoping people will get over "the customer is always right". because they aren't. they are rarely right, and sometimes they need to be told it.

You're right.

H · January 16th, 2008, 12:20 AM

Ding ding, Dewknight nails it!

Oh -- and I'm not a Surpass fanboy. I'm actually pretty critical of Surpass, but you're once again making an assumption.

**Kayla** · January 16th, 2008, 12:39 AM

Quote:

Originally Posted by itisonlyatest

Wow i've just been called stupid my a Surpass staff. Just another proof that your Support SUCKS! I work as a Customer Service rep at a major retailer and I would NEVER call a customer stupid even if they called me stupid.

Calling anyone stupid, period, is stupid. There are much more interesting words, easily accessible to you by typing in thesaurus.com.

Everyone here was very accommodating and nice to you, and suddenly you say to someone, "oh you're stupid."

Then you try to turn the tables around on us.

Oy vey.

**Kayla** · January 16th, 2008, 12:47 AM

Quote:

Originally Posted by itisonlyatest

Here is the content of my ticket:
Hello,
I signed up as part of "The One Love" Sale last Valentines day. My billing date is approaching and I love Surpass so far. I am interested in remaining a Surpass Hosting customer but I have no need for the current amount of space/bandwidth. Is it possible to change my plan and remain a continuing customer? If you check my account I have never gone ANYWHERE near my limits and am interested in downgrading my plan to:
Power Plan

$6 dollars/month.

Thanks,
Chris.
3

Anywho, I think this thread would have went a lot easier if someone had just said:

Yes, you can change your plan to Power. One of us could do it right here in the forum for you. PM me your domain if you want and we can move on with happiness and love.

**Dan** · January 16th, 2008, 1:36 AM

Quote:

Originally Posted by Kayla

Anywho, I think this thread would have went a lot easier if someone had just said:

Yes, you can change your plan to Power. One of us could do it right here in the forum for you. PM me your domain if you want and we can move on with happiness and love.

Should already be done in the ticket I opened.

Back to fun stuff!

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January 16th, 2008, 12:20 AM	#29 (permalink)
H after g, before i Resident. Joined in Jul 2004 Lives in N,BC,CA 8,079 posts Gave thanks: 48 Thanked 131 times	Ding ding, Dewknight nails it! Oh -- and I'm not a Surpass fanboy. I'm actually pretty critical of Surpass, but you're once again making an assumption.

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