itisonlyatest

This sucks, I love Surpass but I have no other way of getting support besides posting here since I can't open a ticket.

Here is the content of my ticket:
Hello,
I signed up as part of "The One Love" Sale last Valentines day. My billing date is approaching and I love Surpass so far. I am interested in remaining a Surpass Hosting customer but I have no need for the current amount of space/bandwidth. Is it possible to change my plan and remain a continuing customer? If you check my account I have never gone ANYWHERE near my limits and am interested in downgrading my plan to:
Power Plan $6 dollars/month.

Thanks,
Chris.

When I try to open a ticket I get this:
Forbidden

You don't have permission to access /index.php on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Apache/1.3.37 Server at desk.surpasshosting.com Port 443

Alex

hmmm....that is strange. I haven't heard of any other issues with the Helpdesk showing a forbidden error. Can you shoot me your domain name as well as the email address that you're attempting to use to access the helpdesk and I can see what I can do to further assist you. Ill Wait for your reply.

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itisonlyatest

My domain is the-idx.com and my e-mail is chris.limonyahoo.com.

itisonlyatest

Wow... all day... no response... no resolution. Guess there really isn't 24/7 support seeing as I can't open a ticket on your support desk. I tried e-mailing supportsurpasshosting.com but it told me to open a ticket on your support desk (which I can't).

I guess i'll just wait until someone decides to get back to me.

itisonlyatest

Just tried to submit a ticket AGAIN! And guess what???

Forbidden

You don't have permission to access /index.php on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Apache/1.3.37 Server at desk.surpasshosting.com Port 443

Dan

Sorry I missed this thread.

I have opened a ticket for you to your e-mail address. The ticket ID is MRP-824235. Since you can't get in the ticket system, please just reply to the ticket with your request and I will get it taken care of as soon as possible.

I am also sending a message to our staff to see if someone can figure out what's going on.

__________________
D4nz Net - Surpass Help Desk - NES Forever
Use the thanks button. It works!
AIM: dansorl

itisonlyatest

Dan thanks for your response. I can access the ticket system fine (i'm looking at the one you opened now). I only get the error when I try to create a ticket.

Dan

ahhh ok. Sorry about that

I'm sending out an e-mail to our staff now to look into that. Thank you for correcting me

__________________
D4nz Net - Surpass Help Desk - NES Forever
Use the thanks button. It works!
AIM: dansorl

itisonlyatest

Great, I can't reply to tickets either! I get the same error! I guess i'll have to do it by e-mail like you suggested!