Unable to log onto Support

Staggie · January 15th, 2008, 2:08 PM

I have a different issue where I don't remember the password I used to set up my domain. With that said, I have since tried the "Send me my password".. From the Login link I never get an email even though it states it will send it. I have tried 4 times over the span of 3 days. I then try to log onto the Helpdesk page. I request a password reminder, and it sends it to me. I try it, it says my email or password is incorrect. This usually wouldnt be a problem, except I need to renew my domain registration/Hosting. This needs to be done by the 1st. Is there a way I can at least log on and take care of this? Thanks.

**DewKnight** · January 15th, 2008, 2:18 PM

Just submit a ticket on the help desk without logging in. Ignore all the login boxes on the left.

You will get an email when you submit the ticket that should help you track it.

**Roxy** · January 15th, 2008, 2:29 PM

Also, you could always re-register with a new email and password, but provide this information when submitting the ticket for your hosting, so that support may be able to manually send you your password. =)

Staggie · January 15th, 2008, 2:42 PM

Grrrr, Why didnt I think about reregistering..

Slow on the uptake today.

And thanks for the responses.

**Roxy** · January 15th, 2008, 2:45 PM

Hehe, its ok. It happens to everyone. =) Good luck!

January 15th, 2008, 2:08 PM	#1 (permalink)
Staggie Registered User Fresh Surpasser Joined in Oct 2004 8 posts Gave thanks: 2 Thanked 0 times	Unable to log onto Support I have a different issue where I don't remember the password I used to set up my domain. With that said, I have since tried the "Send me my password".. From the Login link I never get an email even though it states it will send it. I have tried 4 times over the span of 3 days. I then try to log onto the Helpdesk page. I request a password reminder, and it sends it to me. I try it, it says my email or password is incorrect. This usually wouldnt be a problem, except I need to renew my domain registration/Hosting. This needs to be done by the 1st. Is there a way I can at least log on and take care of this? Thanks.

January 15th, 2008, 2:18 PM	#2 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,806 posts Gave thanks: 101 Thanked 197 times	Just submit a ticket on the help desk without logging in. Ignore all the login boxes on the left. You will get an email when you submit the ticket that should help you track it. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

January 15th, 2008, 2:29 PM	#3 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,660 posts Gave thanks: 81 Thanked 128 times	Also, you could always re-register with a new email and password, but provide this information when submitting the ticket for your hosting, so that support may be able to manually send you your password. =) __________________ Roxanne Urban Roxy -Personal Blog SH63 - the best darn shared server!

January 15th, 2008, 2:45 PM	#5 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,660 posts Gave thanks: 81 Thanked 128 times	Hehe, its ok. It happens to everyone. =) Good luck! __________________ Roxanne Urban Roxy -Personal Blog SH63 - the best darn shared server!

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January 15th, 2008, 2:42 PM	#4 (permalink)
Staggie Registered User Fresh Surpasser Joined in Oct 2004 8 posts Gave thanks: 2 Thanked 0 times	Grrrr, Why didnt I think about reregistering.. Slow on the uptake today. And thanks for the responses.

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