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Old May 30th, 2008, 2:46 PM   #19 (permalink)
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Completely down for me again today.

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Old May 30th, 2008, 3:10 PM   #20 (permalink)
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Can anyone give us any insight as to what the problem is?
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Old May 30th, 2008, 3:21 PM   #21 (permalink)
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That's really odd as every time I go to your site, like 2 minutes after you post, I am able to see it and it loads up fast? Probably resource abuse. I'll email abuse about this, most likely already know.
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Old May 30th, 2008, 3:38 PM   #22 (permalink)
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It's not the site loading most of the time, it's anything that requires MySQL/database type stuff. Like adding a guestbook entry, making a new post in a forum, or cycling through pictures in a Gallery. That kind of stuff.

edit: here's an example of what's going on. I tried to make a new post in my forum:

Database Error: MySQL server has gone away
File: /home/snakeye/public_html/submarinemuseums/forum/Sources/Subs-Post.php
Line: 1467

Here's an example of what I get when I try to look at my Gallery:

Database Error

An error has occurred while interacting with the database.

Back to the Gallery
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Old May 30th, 2008, 4:05 PM   #23 (permalink)
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Ah, ok. Gotcha now. Well I emailed abuse, so I'm sure they're looking into it and will get back to you shortly.
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Old May 30th, 2008, 4:11 PM   #24 (permalink)
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TY Roxy. Level 3 is supposedly working on it (again) right now. I just wish I knew what was going on. I've been with SurpassHosting since Jan of 2006 and I've never had any kind of issue like I've had over the past few days.

Sure, I've had a little thing go wrong here and there, and support was always quick, really quick, in responding and getting things taken care of. This is just baffling. I don't know if it's abuse, attacks, configuration, or hardware. I do know it's not just me, apparently others on SH91 are having similar problems.
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Old May 30th, 2008, 4:17 PM   #25 (permalink)
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Yeah, I am on SH91, and my sites were down most of yesterday and very inconsistent today. I've been with Surpass for almost five years now and this is the worst downtime I've ever had.
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Old May 30th, 2008, 4:32 PM   #26 (permalink)
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Hmm, well sh91 was recently upgraded to PHP 5/MySQL 5, but that was at the beginning of May and you had to be aware of this. Not saying that is the problem, but it might have cause some trouble with your database based files since you said it relates to it. Just a thought of course.
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Old May 30th, 2008, 4:37 PM   #27 (permalink)
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It was a minor problem for me, but I knew of the upgrade. Chatted quickly with support the morning after and switched me back to PHP 4 via CPanel settings and everything was back to normal.
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