Slowness on Pass30? - Page 2

Shebang · June 3rd, 2008, 2:36 PM

If a Mod sees this...can they check out Ticket ID: IIC-999932?? It's been almost 40 mins since my account has been down...email, FTP, 30+ sites and no one has gotten back with me...

Karim · June 3rd, 2008, 2:39 PM

Hey the same for me, but since yesterday, whats wrong guys. I had made about 9 post since yesterday via helpesk and two post this way on Reseller concern, i just received "we will be monitoring"....

Please take action...

Shebang · June 3rd, 2008, 2:44 PM

Agreed. I even asked to switch servers...they told me all the problems SHOULD be taken care of...umm...NOPE. LOL I'm sitting here at the edge of my seat just waiting for the account to go down again...that's how positive I am about Surpasses concerns over this issue.

Karim · June 3rd, 2008, 2:48 PM

GUYS! Excuse me for the lots of post i had made but right now we cant send mails again, clients start to call us. I had post since 8:30 on the morning and no one had checked this. What do we have to made you guys to fix the problem.

I had been posting since yesterday. The server overloads once and again and right now we cant enter to the cpanel nor send or receive emails.

Is frustating this situation, i´ll have to start looking for other hosting service or what?? Is just about last friday we had a big problem, would you guarantee us the service Kayla promised??? Just let us know.
Very angry, Karim R.

Shebang · June 3rd, 2008, 3:04 PM

Agreed...it looks like my sites and FTP are back up, however I know I lost emails because I was in talks with a Sales Rep at Surpass to change packages and I have YET to receive his email that I'm supposed to reply to to CHANGE packages. What's the deal Surpass?? I can't be losing emails as well as my client's emails... And I have YET to have someone reply to ANY tickets I submitted...so obviously that's a lose-lose situation, isn't it?

**removed** · June 3rd, 2008, 4:32 PM

I have disabled an abusive account on the server. This should all but eliminate the issues you've been having. Please post back if you run into any other problems...

June 3rd, 2008, 2:36 PM	#10 (permalink)
Shebang Registered User Seasoned Poster Joined in Feb 2008 64 posts Gave thanks: 0 Thanked 1 Time in 1 Post	If a Mod sees this...can they check out Ticket ID: IIC-999932?? It's been almost 40 mins since my account has been down...email, FTP, 30+ sites and no one has gotten back with me... __________________ URL: www.whole-shebang.com Server: Pass30

June 3rd, 2008, 2:44 PM	#12 (permalink)
Shebang Registered User Seasoned Poster Joined in Feb 2008 64 posts Gave thanks: 0 Thanked 1 Time in 1 Post	Agreed. I even asked to switch servers...they told me all the problems SHOULD be taken care of...umm...NOPE. LOL I'm sitting here at the edge of my seat just waiting for the account to go down again...that's how positive I am about Surpasses concerns over this issue. __________________ URL: www.whole-shebang.com Server: Pass30

June 3rd, 2008, 2:48 PM	#13 (permalink)
Karim Registered User Fresh Surpasser Joined in May 2008 24 posts Gave thanks: 0 Thanked 0 times	ONCE AND AGAIN, SERVER DOWN GUYS! Excuse me for the lots of post i had made but right now we cant send mails again, clients start to call us. I had post since 8:30 on the morning and no one had checked this. What do we have to made you guys to fix the problem. I had been posting since yesterday. The server overloads once and again and right now we cant enter to the cpanel nor send or receive emails. Is frustating this situation, i´ll have to start looking for other hosting service or what?? Is just about last friday we had a big problem, would you guarantee us the service Kayla promised??? Just let us know. Very angry, Karim R.

June 3rd, 2008, 3:04 PM	#14 (permalink)
Shebang Registered User Seasoned Poster Joined in Feb 2008 64 posts Gave thanks: 0 Thanked 1 Time in 1 Post	Agreed...it looks like my sites and FTP are back up, however I know I lost emails because I was in talks with a Sales Rep at Surpass to change packages and I have YET to receive his email that I'm supposed to reply to to CHANGE packages. What's the deal Surpass?? I can't be losing emails as well as my client's emails... And I have YET to have someone reply to ANY tickets I submitted...so obviously that's a lose-lose situation, isn't it? __________________ URL: www.whole-shebang.com Server: Pass30

June 3rd, 2008, 4:32 PM	#15 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	I have disabled an abusive account on the server. This should all but eliminate the issues you've been having. Please post back if you run into any other problems... __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

June 3rd, 2008, 2:39 PM	#11 (permalink)
Karim Registered User Fresh Surpasser Joined in May 2008 24 posts Gave thanks: 0 Thanked 0 times	Hey the same for me, but since yesterday, whats wrong guys. I had made about 9 post since yesterday via helpesk and two post this way on Reseller concern, i just received "we will be monitoring".... Please take action...

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