Slowness on Pass30?

Shebang · June 2nd, 2008, 12:56 PM

Every since all the issues on the outage a few wks ago, Pass30 has been rather slow for me...CPanel, email, FTP, browsing, etc. I was hoping it'd get better, but it hasn't so I thought I would see what's going on.

Shebang · June 2nd, 2008, 4:14 PM

The issues are getting worse...I can't submit a ticket because my email isn't working 24/7 now...it's very speratic...can someone PLEASE help?

Shebang · June 2nd, 2008, 4:45 PM

Now it looks like Pass30 just went to crap...any ideas when I will have my sites, FTP, and emails back...AGAIN???

This is starting to become a weekly event for me and my clients on Pass30...is there any way for me to switch servers?? I'm kind of getting sick of this.

Shebang · June 2nd, 2008, 6:16 PM

Well my stuff is back, however, is there a reason why Pass30 isn't listed on Surpass' Server Status:

https://www.surpasshosting.com/server-status.php

Shebang · June 2nd, 2008, 7:14 PM

OK...is someone going to help me or no? Pass30 is down AGAIN..

WHO do I need to contact about switching servers?? I thought these Forums were for posting issues and stuff...I've been posting ALL day an no one has replied from Surpass...what is the DEAL?

**MarkRH** · June 2nd, 2008, 7:39 PM

I'd suggest changing your email address that is associated with the ticket system to one that is not hosted with Surpass, such as the one you should have from your ISP so that when the server or email services goes down, this email address is still functional.

In any event, you can always check the status and reply to a ticket via the helpdesk website if need be. That is the official place to let support know that something is up. If you do have a ticket submitted, I'd post the ticket ID here so in the event someone from Surpass reads this thread they can look into the ticket.

Shebang · June 2nd, 2008, 9:29 PM

Mark, I understand...however, obviously there are still issues on the Pass30 Server because it hasn't be secure all day. It will randomly go down. I was informed that if I post here, someone would get back with me however no one has...

I need to talk to someone about switching servers...and I'm HOPING someone will help me.

**DewKnight** · June 2nd, 2008, 11:13 PM

These are more of user-to-user support forums. the way to get official support is the help desk. Make sure you have a ticket in there, and make sure you use an off-site email address (such as Gmail).

For moving servers you just need to file a ticket as well. If you have any open tickets, please post the ticket ID's here so if a staff member sees them here they can check into them.

Shebang · June 3rd, 2008, 2:09 PM

OK I've been talking with Surpass through tickets...is anyone else on Pass30 having issues AGAIN?? The last 2-3 days every few hrs I cannot get email, FTP, or even my 30+ clients websites to show up. Am I the ONLY one having issues here??

June 2nd, 2008, 12:56 PM	#1 (permalink)
Shebang Registered User Seasoned Poster Joined in Feb 2008 64 posts Gave thanks: 0 Thanked 1 Time in 1 Post	Slowness on Pass30? Every since all the issues on the outage a few wks ago, Pass30 has been rather slow for me...CPanel, email, FTP, browsing, etc. I was hoping it'd get better, but it hasn't so I thought I would see what's going on. __________________ URL: www.whole-shebang.com Server: Pass30

June 2nd, 2008, 4:14 PM	#2 (permalink)
Shebang Registered User Seasoned Poster Joined in Feb 2008 64 posts Gave thanks: 0 Thanked 1 Time in 1 Post	The issues are getting worse...I can't submit a ticket because my email isn't working 24/7 now...it's very speratic...can someone PLEASE help? __________________ URL: www.whole-shebang.com Server: Pass30

June 2nd, 2008, 4:45 PM	#3 (permalink)
Shebang Registered User Seasoned Poster Joined in Feb 2008 64 posts Gave thanks: 0 Thanked 1 Time in 1 Post	Now it looks like Pass30 just went to crap...any ideas when I will have my sites, FTP, and emails back...AGAIN??? This is starting to become a weekly event for me and my clients on Pass30...is there any way for me to switch servers?? I'm kind of getting sick of this. __________________ URL: www.whole-shebang.com Server: Pass30 Last edited by Shebang; June 2nd, 2008 at 4:47 PM..

June 2nd, 2008, 6:16 PM	#4 (permalink)
Shebang Registered User Seasoned Poster Joined in Feb 2008 64 posts Gave thanks: 0 Thanked 1 Time in 1 Post	Well my stuff is back, however, is there a reason why Pass30 isn't listed on Surpass' Server Status: https://www.surpasshosting.com/server-status.php __________________ URL: www.whole-shebang.com Server: Pass30

June 2nd, 2008, 7:14 PM	#5 (permalink)
Shebang Registered User Seasoned Poster Joined in Feb 2008 64 posts Gave thanks: 0 Thanked 1 Time in 1 Post	OK...is someone going to help me or no? Pass30 is down AGAIN.. WHO do I need to contact about switching servers?? I thought these Forums were for posting issues and stuff...I've been posting ALL day an no one has replied from Surpass...what is the DEAL? __________________ URL: www.whole-shebang.com Server: Pass30

June 2nd, 2008, 7:39 PM	#6 (permalink)
MarkRH Race Surpass Super #1 Joined in Jul 2006 Lives in Oklahoma City, OK Hosted on sh102 1,222 posts Gave thanks: 18 Thanked 86 times	I'd suggest changing your email address that is associated with the ticket system to one that is not hosted with Surpass, such as the one you should have from your ISP so that when the server or email services goes down, this email address is still functional. In any event, you can always check the status and reply to a ticket via the helpdesk website if need be. That is the official place to let support know that something is up. If you do have a ticket submitted, I'd post the ticket ID here so in the event someone from Surpass reads this thread they can look into the ticket. __________________ SH102 : Mark Headrick - Blog - Gallery Pelicar \| Company of Valor \| Mysstie Wolfestar

June 2nd, 2008, 9:29 PM	#7 (permalink)
Shebang Registered User Seasoned Poster Joined in Feb 2008 64 posts Gave thanks: 0 Thanked 1 Time in 1 Post	Mark, I understand...however, obviously there are still issues on the Pass30 Server because it hasn't be secure all day. It will randomly go down. I was informed that if I post here, someone would get back with me however no one has... I need to talk to someone about switching servers...and I'm HOPING someone will help me. __________________ URL: www.whole-shebang.com Server: Pass30

June 2nd, 2008, 11:13 PM	#8 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,806 posts Gave thanks: 101 Thanked 197 times	These are more of user-to-user support forums. the way to get official support is the help desk. Make sure you have a ticket in there, and make sure you use an off-site email address (such as Gmail). For moving servers you just need to file a ticket as well. If you have any open tickets, please post the ticket ID's here so if a staff member sees them here they can check into them. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

June 3rd, 2008, 2:09 PM	#9 (permalink)
Shebang Registered User Seasoned Poster Joined in Feb 2008 64 posts Gave thanks: 0 Thanked 1 Time in 1 Post	OK I've been talking with Surpass through tickets...is anyone else on Pass30 having issues AGAIN?? The last 2-3 days every few hrs I cannot get email, FTP, or even my 30+ clients websites to show up. Am I the ONLY one having issues here?? __________________ URL: www.whole-shebang.com Server: Pass30

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