Email/PDF question on shared server

delvec · June 3rd, 2008, 2:58 AM

I have a shared server-
Now, each month I send out a newsletter to my members through my SMF forum. Now, since my newsletter is quite large, I no longer send it through email but rather upload it to the server and use the email as a notification.

Now- heres my 2 issues.
#1- I send to email out to my members and many write back having never received it. I have 700 members. Does the server shut off the mass email through a forum software like SMF? Is it treated like one email or one to every member?

#2- Now that its uploaded to the server. My members are having issues- downloading it. It seems they cant open it or even save and open later. Of course this is a few- I know my wife even had an issue. She uses Reader and its current. (funny though- I came home and had no issue). At first I thought it was something w/the Download module on SMF but I even created a separate folder and people STILL had the issue.
Any reason what is going on?

**Roxy** · June 3rd, 2008, 12:08 PM

For the first issue, within the configuration, you might have a limit set for how many emails can be sent out in one shot, or a period of time. Have you checked the settings for this? It is highly recommended to configure it so that resource abuse won't be an issue and sometimes it can be with sending out newsletters or mass emails.

For the second issue, this might be related or not, but just currently in my browser I have been unable to open or download PDF's myself. I'm currently using Mozilla FireFox. It just stopped working. While this is not a solution, it could be the problem. See if those people who cannot access it are also using FireFox, could be a bug or a much needed upgrade?

delvec · June 3rd, 2008, 11:19 PM

Quote:

Originally Posted by Roxy

For the first issue, within the configuration, you might have a limit set for how many emails can be sent out in one shot, or a period of time. Have you checked the settings for this? It is highly recommended to configure it so that resource abuse won't be an issue and sometimes it can be with sending out newsletters or mass emails.

For the second issue, this might be related or not, but just currently in my browser I have been unable to open or download PDF's myself. I'm currently using Mozilla FireFox. It just stopped working. While this is not a solution, it could be the problem. See if those people who cannot access it are also using FireFox, could be a bug or a much needed upgrade?

Roxy, thanks.
1-Is there a way I can set this? I would prefer to just be able to send out 1 mass email but I certainly don't want to cause an abuse issue.

2-At least in my wife's case, it certainly wasn't Firefox. She doesn't even know what it is. And I think the others were using IE too.

**Roxy** · June 4th, 2008, 11:52 AM

You're welcome.

1. Well I've never personally used SMF, but I'm going to assume there is a configuration file located within the directory for it, or a place in the settings page where you are able to work with it?

2. Hmm, that is rather strange then. Can you post a sample link so I may see if it happens to me also?

**ttorion** · June 4th, 2008, 12:32 PM

I thought on shared servers you are limited to 350 emails per hour. Maybe you can break your mailing into two or three mailings.

**Roxy** · June 4th, 2008, 12:54 PM

Yes, referred to as throttling and batch processing, but I'm not sure how it works exactly in SMF. I'm going to download to check it out now. This would be a great tutorial to have!

June 3rd, 2008, 2:58 AM	#1 (permalink)
delvec Registered User Fresh Surpasser Joined in May 2007 13 posts Gave thanks: 1 Thanked 0 times	Email/PDF question on shared server I have a shared server- Now, each month I send out a newsletter to my members through my SMF forum. Now, since my newsletter is quite large, I no longer send it through email but rather upload it to the server and use the email as a notification. Now- heres my 2 issues. #1- I send to email out to my members and many write back having never received it. I have 700 members. Does the server shut off the mass email through a forum software like SMF? Is it treated like one email or one to every member? #2- Now that its uploaded to the server. My members are having issues- downloading it. It seems they cant open it or even save and open later. Of course this is a few- I know my wife even had an issue. She uses Reader and its current. (funny though- I came home and had no issue). At first I thought it was something w/the Download module on SMF but I even created a separate folder and people STILL had the issue. Any reason what is going on?

June 3rd, 2008, 12:08 PM	#2 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,660 posts Gave thanks: 81 Thanked 128 times	For the first issue, within the configuration, you might have a limit set for how many emails can be sent out in one shot, or a period of time. Have you checked the settings for this? It is highly recommended to configure it so that resource abuse won't be an issue and sometimes it can be with sending out newsletters or mass emails. For the second issue, this might be related or not, but just currently in my browser I have been unable to open or download PDF's myself. I'm currently using Mozilla FireFox. It just stopped working. While this is not a solution, it could be the problem. See if those people who cannot access it are also using FireFox, could be a bug or a much needed upgrade? __________________ Roxanne Urban Roxy -Personal Blog SH63 - the best darn shared server!

June 4th, 2008, 11:52 AM	#4 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,660 posts Gave thanks: 81 Thanked 128 times	You're welcome. 1. Well I've never personally used SMF, but I'm going to assume there is a configuration file located within the directory for it, or a place in the settings page where you are able to work with it? 2. Hmm, that is rather strange then. Can you post a sample link so I may see if it happens to me also? __________________ Roxanne Urban Roxy -Personal Blog SH63 - the best darn shared server!

June 4th, 2008, 12:32 PM	#5 (permalink)
ttorion Surpass Fan Seasoned Poster Joined in May 2005 Hosted on SH71 & SH88 93 posts Gave thanks: 2 Thanked 9 times	I thought on shared servers you are limited to 350 emails per hour. Maybe you can break your mailing into two or three mailings. __________________ www.w5qgg.org SH71 www.n5na.net SH88

June 4th, 2008, 12:54 PM	#6 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,660 posts Gave thanks: 81 Thanked 128 times	Yes, referred to as throttling and batch processing, but I'm not sure how it works exactly in SMF. I'm going to download to check it out now. This would be a great tutorial to have! __________________ Roxanne Urban Roxy -Personal Blog SH63 - the best darn shared server!

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