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Old June 8th, 2008, 10:00 AM   #1 (permalink)
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4 hours? :-/

It's getting silly!

Ticket: GCM-640356
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Old June 8th, 2008, 10:15 AM   #2 (permalink)
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You think that is bad? I haven't received a reply from them in like 40+ hours

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Old June 8th, 2008, 10:22 AM   #3 (permalink)
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I got a reply!
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Old June 8th, 2008, 10:23 AM   #4 (permalink)
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Why aren't they replying to me?!?!

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Old June 8th, 2008, 10:27 AM   #5 (permalink)
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Bump it up?
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Old June 8th, 2008, 10:28 AM   #6 (permalink)
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I have bumped it up 4 times in a row!! Pathetic support.

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Old June 8th, 2008, 11:13 AM   #7 (permalink)
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Quote:
Originally Posted by Artin View Post
I have bumped it up 4 times in a row!! Pathetic support.

Artin
Don't bump tickets, that only sends it to the end of the queue. That's how the software is designed. If you've got your ticket in they'll answer it. Also if your ticket is in with sales they work different hours than technical support (which is 24/7)
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Old June 8th, 2008, 12:19 PM   #8 (permalink)
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Quote:
Originally Posted by Artin View Post
I have bumped it up 4 times in a row!! Pathetic support.
Your ticket is open with Sales, not Support. Replies from the sales department generally take a bit longer, especially since our site is under construction at the moment.
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Old June 8th, 2008, 12:21 PM   #9 (permalink)
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Originally Posted by Wrighty View Post
4 hours? :-/

It's getting silly!

Ticket: GCM-640356
This was a sales issue as well. The ticket was moved to sales at 6:30AM, and you received a response at around 10:20AM.

This is acceptable given our sales department's hours: 24x7 Fast, Reliable Support by Surpass Hosting
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