So my site is hosted with hostdime and NOT surpass? What?

KarahLeigh · June 18th, 2008, 8:33 AM

I wake up this morning to this email:

Your account trackbunnyfilms.com has been suspended or file(s) disabled in it for the following reason:

MySQL Overload
--------------
Due to High PHP/Mysql usage/access by your domain, server load was spiking very high.

Log Details: http://66.7.206.166/trackbun_log.txt

We have taken the following action against your account:

Suspended your account.

You can resolve this situation by following these instructions:

Our Abuse team will check in detail and will update you.

A ticket has automatically been opened up for this issue. You should receive a ticket confirmation along with this letter to which you can reply to and track this issue. Please reply to the ticket email only. Thank you

Regards,
Sudheesh
Hostdime Abuse Team
supporthostdime.com

I thought it was a fake email until I went to my site and bam, it was suspended. I have no idea what is going on. I don't know why my site would be suspended because I've done nothing wrong unless someone was trying to hack into my site. I've halfassed been online this week because where I work is moving into a new building and I wake up to check my email and I see this.

**Twist3d** · June 18th, 2008, 9:24 AM

I would guess that whoever tried to hack into your site overloaded your mySQL with requests thus causing it to use to many server resources and leading to your account getting suspended.

Hostdime is a sister company of surpass so that's why you are confused about the hostdime.com thing.

Surpasshosting is actually located inside hostdime's datacenter.

I would recommend submitting a ticket to the surpass help desk and see what they can do to resolve this issue and maybe post the ticket ID here so staff that visits the forum can find your ticket quickly.

**Mike** · June 18th, 2008, 9:30 AM

Not to be alarmed, our tech just used the wrong abuse mailer by accident. I have unsuspended your account and noted the ticket id to follow up with you.

Sorry for the confusion

**removed** · June 18th, 2008, 11:12 AM

Replying to your ticket shortly. Thanks!

KarahLeigh · June 18th, 2008, 4:49 PM

Ahhhhh sorry, just got confused because I didn't know that!

I thought something else fishy was going on.

Is there a way for me to be more careful with hackers?

**Roxy** · June 18th, 2008, 4:56 PM

Yes, update all scripts to new versions when ever they come out...its always good to change important passwords every month, or at least make them really hard to figure out...using symbols, numbers, and letters help with this.

Be careful when downloading certain scripts from third party websites, sometime some people who are malicious can add coding that can be harmful to your site and also be able to hack through it easily without you ever noticing.

dad · June 18th, 2008, 9:58 PM

all servers show up as hostdime...do a whois.sc on your site and it will be registered as such. and any suspensions come up hostdime as well. i asked if this could be changed for a dedi some time ago but it was explained to me it was an expensive proposition. just dont tell any hostdime clients there are better deals here at surpass

**removed** · June 18th, 2008, 10:23 PM

Quote:

Originally Posted by dad

and any suspensions come up hostdime as well.

Not quite. 99% of suspensions are done properly -- most situations where Surpass customers receive tickets in the HostDime desk are caused by human error.

dad · June 18th, 2008, 10:25 PM

are they only for billing suspensions they come up as surpass? as i had a site that had a couple of hacks and the script always pointed to hostdime abuse when it was discovered

June 18th, 2008, 8:33 AM	#1 (permalink)
KarahLeigh Registered User Comfy Contributor Joined in Aug 2004 Lives in Valdosta, Georgia Hosted on Nifty 175 posts Gave thanks: 1 Thanked 1 Time in 1 Post	So my site is hosted with hostdime and NOT surpass? What? I wake up this morning to this email: Your account trackbunnyfilms.com has been suspended or file(s) disabled in it for the following reason: MySQL Overload -------------- Due to High PHP/Mysql usage/access by your domain, server load was spiking very high. Log Details: http://66.7.206.166/trackbun_log.txt We have taken the following action against your account: Suspended your account. You can resolve this situation by following these instructions: Our Abuse team will check in detail and will update you. A ticket has automatically been opened up for this issue. You should receive a ticket confirmation along with this letter to which you can reply to and track this issue. Please reply to the ticket email only. Thank you Regards, Sudheesh Hostdime Abuse Team supporthostdime.com I thought it was a fake email until I went to my site and bam, it was suspended. I have no idea what is going on. I don't know why my site would be suspended because I've done nothing wrong unless someone was trying to hack into my site. I've halfassed been online this week because where I work is moving into a new building and I wake up to check my email and I see this. __________________ http://www.trackbunnyfilms.com Server: sh104

June 18th, 2008, 9:24 AM	#2 (permalink)
Twist3d Twist3d One Super #1 Joined in Dec 2007 Hosted on pass81 1,289 posts Gave thanks: 20 Thanked 29 times	I would guess that whoever tried to hack into your site overloaded your mySQL with requests thus causing it to use to many server resources and leading to your account getting suspended. Hostdime is a sister company of surpass so that's why you are confused about the hostdime.com thing. Surpasshosting is actually located inside hostdime's datacenter. I would recommend submitting a ticket to the surpass help desk and see what they can do to resolve this issue and maybe post the ticket ID here so staff that visits the forum can find your ticket quickly. __________________ Pass81

June 18th, 2008, 9:30 AM	#3 (permalink)
Mike Surpass Staff Excelling Contributor Joined in Jun 2005 Lives in surpass headquarters 971 posts Gave thanks: 55 Thanked 109 times	Not to be alarmed, our tech just used the wrong abuse mailer by accident. I have unsuspended your account and noted the ticket id to follow up with you. Sorry for the confusion __________________ Mike Surpass Special Operations

June 18th, 2008, 11:12 AM	#4 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,761 posts Gave thanks: 10 Thanked 276 times	Replying to your ticket shortly. Thanks! __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

June 18th, 2008, 4:49 PM	#5 (permalink)
KarahLeigh Registered User Comfy Contributor Joined in Aug 2004 Lives in Valdosta, Georgia Hosted on Nifty 175 posts Gave thanks: 1 Thanked 1 Time in 1 Post	Ahhhhh sorry, just got confused because I didn't know that! I thought something else fishy was going on. Is there a way for me to be more careful with hackers? __________________ http://www.trackbunnyfilms.com Server: sh104

June 18th, 2008, 4:56 PM	#6 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,653 posts Gave thanks: 81 Thanked 128 times	Yes, update all scripts to new versions when ever they come out...its always good to change important passwords every month, or at least make them really hard to figure out...using symbols, numbers, and letters help with this. Be careful when downloading certain scripts from third party websites, sometime some people who are malicious can add coding that can be harmful to your site and also be able to hack through it easily without you ever noticing. __________________ Roxanne Urban Roxy -Personal Blog SH63 - the best darn shared server!

June 18th, 2008, 9:58 PM	#7 (permalink)
dad Registered User On a golden path... Joined in Jan 2004 Lives in orillia canada Hosted on solacehosting 434 posts Gave thanks: 4 Thanked 16 times	all servers show up as hostdime...do a whois.sc on your site and it will be registered as such. and any suspensions come up hostdime as well. i asked if this could be changed for a dedi some time ago but it was explained to me it was an expensive proposition. just dont tell any hostdime clients there are better deals here at surpass __________________ "colocation" is a nice way to say im codependant on surpass www.solacehosting.com www.christopherforlife.com

June 18th, 2008, 10:25 PM	#9 (permalink)
dad Registered User On a golden path... Joined in Jan 2004 Lives in orillia canada Hosted on solacehosting 434 posts Gave thanks: 4 Thanked 16 times	are they only for billing suspensions they come up as surpass? as i had a site that had a couple of hacks and the script always pointed to hostdime abuse when it was discovered __________________ "colocation" is a nice way to say im codependant on surpass www.solacehosting.com www.christopherforlife.com

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