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Shared Hosting Questions about your shared hosting account.

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Old July 12th, 2008, 1:01 PM   #19 (permalink)
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Can we please have an update? This is the second MAJOR downtime in a little over a month. We can not have this, especially when you sell us dedicated servers because of the up time compared to shared hosting..
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Old July 12th, 2008, 1:07 PM   #20 (permalink)
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I got an email stating something about an outage at the data center, I thought that was supposed to "never happen again"?

Quote:
Hi,

There was an outage with some of the networking equipment in the datacenter. The administrators are working to get this resolved as soon as possible. We apologize for the inconvenience and thank you for your patience.

Regards,

Nick
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Old July 12th, 2008, 1:08 PM   #21 (permalink)
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Mine is down to (2 hours) and I cannot reach the reboot

https://decc.surpasshosting.com/login.php

is not acessible.
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Old July 12th, 2008, 1:25 PM   #22 (permalink)
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Technology is not always perfect, things happen with routers and bandwidth connectivity, to where it can affect the datacentre/host big time.

My server's back online, and I hope yours return soon

Quote:
3 ge-7-24.car4.Chicago1.Level3.net (4.79.208.153) 0.835 ms 0.601 ms 0.545 ms
4 ae-31-55.ebr1.Chicago1.Level3.net (4.68.101.158) 0.857 ms 0.982 ms 14.582 ms
5 ae-68.ebr3.Chicago1.Level3.net (4.69.134.58) 10.518 ms 1.171 ms 1.246 ms
6 ae-2.ebr2.Washington1.Level3.net (4.69.132.70) 31.514 ms 18.915 ms *
7 ae-62-62.csw1.Washington1.Level3.net (4.69.134.146) 19.131 ms 19.758 ms 31.246 ms
8 ae-61-61.ebr1.Washington1.Level3.net (4.69.134.129) 23.046 ms * 20.393 ms
9 ***
10 ae-71-70.ebr1.Atlanta2.Level3.net (4.69.138.18) 33.897 ms 34.680 ms 34.960 ms
11 ae-1-8.bar1.Orlando1.Level3.net (4.69.137.149) 42.476 ms 42.135 ms 42.258 ms
12 ae-6-6.car1.Orlando1.Level3.net (4.69.133.77) 42.109 ms 42.546 ms 42.184 ms
13 DimeNoc-edge1.HostDime.com (4.79.116.26) 43.038 ms 42.294 ms 41.960 ms
14 72-29-88-34.static.dimenoc.com (72.29.88.34) 42.922 ms 42.134 ms 42.520 ms
15 bravo.aeflexmedia.com (72.29.87.215) 52.493 ms 43.461 ms 42.295 ms
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Old July 12th, 2008, 1:27 PM   #23 (permalink)
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mine are back as well, as of about 12:15est... at least that is when the first new email shows in my inbox.
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Old July 12th, 2008, 1:31 PM   #24 (permalink)
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Still no luck here...

tracert coaster-net.com

Tracing route to coaster-net.com [72.29.89.210]
over a maximum of 30 hops:

1 5 ms 3 ms 4 ms 192.168.0.1
2 13 ms 12 ms 14 ms 10.10.0.1
3 17 ms 13 ms 20 ms ctt191141.ceinetworks.com [216.169.191.141]
4 13 ms 11 ms 11 ms ctt191101.ceinetworks.com [216.169.191.101]
5 23 ms 17 ms 22 ms ewr-edge-01.inet.qwest.net [65.115.237.189]
6 24 ms 20 ms 32 ms ewr-core-01.inet.qwest.net [205.171.17.9]
7 41 ms 43 ms 31 ms ewr-brdr-02.inet.qwest.net [205.171.17.126]
8 25 ms 21 ms 20 ms 205.171.1.98
9 38 ms 36 ms 24 ms vlan99.csw4.NewYork1.Level3.net [4.68.16.254]
10 46 ms * 33 ms ae-63-63.ebr3.NewYork1.Level3.net [4.69.134.97]

11 107 ms 35 ms 34 ms ae-3.ebr3.Washington1.Level3.net [4.69.132.89]
12 93 ms 37 ms 136 ms ae-93-93.csw4.Washington1.Level3.net [4.69.134.1
74]
13 55 ms * 38 ms ae-91-91.ebr1.Washington1.Level3.net [4.69.134.1
41]
14 * 57 ms 49 ms ae-2.ebr3.Atlanta2.Level3.net [4.69.132.85]
15 51 ms 37 ms 39 ms ae-71-70.ebr1.Atlanta2.Level3.net [4.69.138.18]

16 49 ms 46 ms 49 ms ae-1-8.bar1.Orlando1.Level3.net [4.69.137.149]
17 55 ms 51 ms 48 ms ae-6-6.car1.Orlando1.Level3.net [4.69.133.77]
18 54 ms 56 ms 48 ms DimeNoc-edge1.HostDime.com [4.79.116.26]
19 56 ms 48 ms 49 ms 72-29-88-34.static.dimenoc.com [72.29.88.34]
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 ^C
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Old July 12th, 2008, 1:31 PM   #25 (permalink)
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My server, Pass30 has been down for over 3 hrs...a fix right about NOW would be nice/
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Old July 12th, 2008, 1:39 PM   #26 (permalink)
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We are still experiencing some connectivity issues in our data center. Rough eta is 1-3 hours for most accounts. More details will be released soon. Thank you for your patience
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Old July 12th, 2008, 1:40 PM   #27 (permalink)
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coaster.net connects for me from GA USA.

whole-shebang.com, howerver, not so good...
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