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Old July 12th, 2008, 1:47 PM   #28 (permalink)
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The official update thread for this outage appears to be here: http://www.surmunity.com/announcemen...rk-issues.html
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Old July 12th, 2008, 1:47 PM   #29 (permalink)
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coaster.net connects for me from GA USA.

whole-shebang.com, howerver, not so good...
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Old July 12th, 2008, 1:52 PM   #30 (permalink)
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coaster-net.com came back up about 15 minutes ago.
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Old July 12th, 2008, 2:33 PM   #31 (permalink)
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Thumbs down Pass30 Still down! Many hours now.

Pass30 Still down! Many hours now.

Yeah, been here ~six years on three different servers; Mango,Pass21 and now Pass30. This happens way too often. Maybe not the same issue but, the same result. No access. One of my sites had a charity auction planned for today too.

All 30 of my reseller accounts sites are down and the phone is ringing off the hook. I sure hope something is done to take the sting out this time, like a free month.
R-i-g-h-t.


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Old July 12th, 2008, 2:42 PM   #32 (permalink)
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Quote:
Originally Posted by Zentode View Post
Pass30 Still down! Many hours now.

Yeah, been here ~six years on three different servers; Mango,Pass21 and now Pass30. This happens way too often. Maybe not the same issue but, the same result. No access. One of my sites had a charity auction planned for today too.

All 30 of my reseller accounts sites are down and the phone is ringing off the hook. I sure hope something is done to take the sting out this time, like a free month.
R-i-g-h-t.


I'm in the exact same boat as you...30 clients are calling me...and have been since 9 am...it's now almost 2 PM... I've been with Surpass for 7 years as well...this is ridiculous.
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Old July 12th, 2008, 2:52 PM   #33 (permalink)
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Patience is wearing thin.

Every time this happens I hope it is the last. If it wasn't so cheap, I would have jumped ship along time ago. I am now looking at these guys:
http://www.mddhosting.com/support/aff.php?aff=015 MDDHosting

More expensive but, seemingly a good track record. I still need to do some more research though. Any experience with HostGator?
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Old July 12th, 2008, 3:05 PM   #34 (permalink)
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So this would explain why my site is down, I thought it was down because of to much traffic lol. I'm on shared, but don't know what server I'm on .
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Old July 12th, 2008, 3:14 PM   #35 (permalink)
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Quote:
Originally Posted by Shebang View Post
I'm in the exact same boat as you...30 clients are calling me...and have been since 9 am...it's now almost 2 PM... I've been with Surpass for 7 years as well...this is ridiculous.
Ive only been with surpass for a few months but I have had more than a hand full of problems I'm tired of there lack of response to issues I have. I cant access my site, my customers are having to email my personal account making it difficult to communicate since new customers and most old ones have no way to get that info, my pictures, banners, and adds posted on message boards and forums for my buisness are gone so I am loosing customers.
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Old July 12th, 2008, 3:15 PM   #36 (permalink)
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Looks like my sites are back on Pass30, however email is not working.
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