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Old July 12th, 2008, 10:28 AM   #1 (permalink)
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Surpass DOWN?

Cant' get to desk.surpasshosting.com
can't ping or reach sites on XEON, PASS60, or PASS61...

Help??

Code:
racing route to pass61.dizinc.com [66.7.193.122]
ver a maximum of 30 hops:

 1    <1 ms    <1 ms    <1 ms  jcshome.stegenga.net [192.168.2.1]
 2    20 ms    35 ms    29 ms  73.60.30.1
 3    23 ms    19 ms    21 ms  68.85.173.213
 4    21 ms    21 ms    21 ms  te-9-3-ur01.b3marietta.ga.atlanta.comcast.net [6
.86.106.197]
 5    22 ms    21 ms    21 ms  te-9-4-ur02.b0atlanta.ga.atlanta.comcast.net [68
86.106.125]
 6    21 ms    21 ms    21 ms  te-9-4-ur01.b0atlanta.ga.atlanta.comcast.net [68
86.106.13]
 7    24 ms    27 ms    22 ms  te-8-1-ar02.b0atlanta.ga.atlanta.comcast.net [68
86.90.122]
 8    24 ms    25 ms    24 ms  te-0-1-0-4-cr01.atlanta.ga.ibone.comcast.net [68
86.90.121]
 9    23 ms    22 ms    21 ms  te-9-1.car1.Atlanta2.Level3.net [4.71.252.29]
10    28 ms    36 ms    36 ms  ae-62-51.ebr2.Atlanta2.Level3.net [4.68.103.29]

11    24 ms    34 ms    36 ms  ae-61-60.ebr1.Atlanta2.Level3.net [4.69.138.2]
12    32 ms    32 ms    31 ms  ae-1-8.bar1.Orlando1.Level3.net [4.69.137.149]
13    32 ms    31 ms   215 ms  ae-6-6.car1.Orlando1.Level3.net [4.69.133.77]
14    32 ms    40 ms    33 ms  DimeNoc-edge1.HostDime.com [4.79.116.26]
15    32 ms    33 ms    32 ms  72.29.88.34
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *     ^C
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Last edited by Bigjohn; July 12th, 2008 at 10:30 AM.. Reason: posted trace
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Old July 12th, 2008, 10:38 AM   #2 (permalink)
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Can't reach my site at the moment

Quote:
Bezig met het traceren van de route naar www.stipvoorstip.nl [72.29.89.97]
via maximaal 30 hops:

1 1 ms 1 ms <1 ms 192.168.178.1
2 13 ms 9 ms 9 ms lo1.dr4.d12.xs4all.net [194.109.5.227]
3 10 ms 9 ms 8 ms 0.ge-3-2-0.xr4.1d12.xs4all.net [194.109.7.129]
4 9 ms 9 ms 8 ms 0.so-6-0-0.xr1.sara.xs4all.net [194.109.5.2]
5 10 ms 9 ms 9 ms so-7-0-0.nar1.AMS1.gblx.net [146.82.33.177]
6 10 ms 9 ms 9 ms ge6-1-0-1000M.ar1.AMS1.gblx.net [67.17.109.186]

7 27 ms 9 ms 9 ms ge-6-17.car1.Amsterdam1.Level3.net [213.244.165.
237]
8 20 ms 40 ms 13 ms ae-32-52.ebr2.Amsterdam1.Level3.net [4.68.120.62
]
9 19 ms 17 ms 18 ms ae-2.ebr2.London1.Level3.net [4.69.132.133]
10 87 ms 106 ms 90 ms ae-42.ebr1.NewYork1.Level3.net [4.69.137.70]
11 90 ms 89 ms 90 ms ae-71-71.csw2.NewYork1.Level3.net [4.69.134.70]

12 97 ms 89 ms 90 ms ae-73-73.ebr3.NewYork1.Level3.net [4.69.134.101]

13 95 ms 103 ms 92 ms ae-3.ebr3.Washington1.Level3.net [4.69.132.89]
14 94 ms 125 ms 91 ms ae-83-83.csw3.Washington1.Level3.net [4.69.134.1
70]
15 * * 126 ms ae-81-81.ebr1.Washington1.Level3.net [4.69.134.1
37]
16 108 ms * * ae-2.ebr3.Atlanta2.Level3.net [4.69.132.85]
17 112 ms 108 ms 126 ms ae-71-70.ebr1.Atlanta2.Level3.net [4.69.138.18]

18 115 ms 116 ms 145 ms ae-1-8.bar1.Orlando1.Level3.net [4.69.137.149]
19 114 ms 129 ms 114 ms ae-6-6.car1.Orlando1.Level3.net [4.69.133.77]
20 115 ms 114 ms 115 ms DimeNoc-edge1.HostDime.com [4.79.116.26]
21 115 ms 114 ms 140 ms 72.29.88.34
22 * * * Time-out bij opdracht.
23 * * * Time-out bij opdracht.
24 * * * Time-out bij opdracht.
25 ^C
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Last edited by Edwin; July 12th, 2008 at 10:42 AM.. Reason: tracert added. (sorry it's in Dutch)
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Old July 12th, 2008, 10:48 AM   #3 (permalink)
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me too
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Old July 12th, 2008, 10:53 AM   #4 (permalink)
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I am sure they will advise us soon.
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Old July 12th, 2008, 10:55 AM   #5 (permalink)
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Hi,

This was more than a network issue.

Servers have been rebooted (again).
One of my dedicated servers is now back online and was rebooted.
My other one is still down.

Seems like the same issue we had over a month ago.

Wondering..........

Robert-Jan
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Old July 12th, 2008, 11:02 AM   #6 (permalink)
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Same here. 2 dedicated servers. Mine and a friends. His is back up after a reboot and mine is still down.
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Old July 12th, 2008, 11:05 AM   #7 (permalink)
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Same here. For a while, I couldn't even reach Surmunity or SurpassHosting.com.

Glad to hear those with dedis are seeing their servers come to life again. As others have stated, I'm sure we'll get an update soon.
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Old July 12th, 2008, 11:21 AM   #8 (permalink)
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I can see the servers are rebooted again - a second time within 1 hour, and still alot of servers are down since the first failure 1 hour agoo.
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Old July 12th, 2008, 11:25 AM   #9 (permalink)
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My dedicated server is down also.
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