1 person can't see my site? WTF?

aaricwon · October 11th, 2008, 2:38 PM

Tuff-N-Uff FC - Home (shared surpass hosting)

For some reason 1 person can't connect to the site. THey can connect to other sites fine, the surpass site fine but not Tuff-N-Uff FC - Home.

Up until now they checked it frequently. The site is working for everyone but this 1 person on their home PC.

Does anyone have any idea what the problem is and how it can be fixed? It is VERY important that this person can see the site.

He gets an error message about connecting to it every time he tries...

SnakeMan · October 11th, 2008, 2:56 PM

Perhaps their IP has been blocked due to failed login attempts? I'd suggest that you open a ticket at the help desk to see what kind of help they can provide to you for your user.

d c · October 11th, 2008, 6:21 PM

could also be a problem on their end, maybe their ISP has blocked the site?

**fury** · October 11th, 2008, 7:34 PM

I would ask that person to do a trace route (Start > Run > cmd; type "tracert YOURDOMAIN.COM" and press enter). This will help determine where the problem lies.

**Clayton** · October 12th, 2008, 9:25 PM

Please provide us with the tracert and the persons IP.

October 11th, 2008, 2:38 PM	#1 (permalink)
aaricwon Registered User Fresh Surpasser Joined in Oct 2008 1 posts Gave thanks: 0 Thanked 0 times	1 person can't see my site? WTF? Tuff-N-Uff FC - Home (shared surpass hosting) For some reason 1 person can't connect to the site. THey can connect to other sites fine, the surpass site fine but not Tuff-N-Uff FC - Home. Up until now they checked it frequently. The site is working for everyone but this 1 person on their home PC. Does anyone have any idea what the problem is and how it can be fixed? It is VERY important that this person can see the site. He gets an error message about connecting to it every time he tries...

October 11th, 2008, 7:34 PM	#4 (permalink)
fury Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in MN > USA Hosted on pass84 934 posts Gave thanks: 45 Thanked 41 times	I would ask that person to do a trace route (Start > Run > cmd; type "tracert YOURDOMAIN.COM" and press enter). This will help determine where the problem lies. __________________ fury™ - not helping the situation since 1987 robmonroe.net \| \| bullsux.com

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October 11th, 2008, 2:56 PM	#2 (permalink)
SnakeMan Registered User On a golden path... Joined in Sep 2005 Lives in The Mountains Hosted on Pass43 328 posts Gave thanks: 16 Thanked 14 times	Perhaps their IP has been blocked due to failed login attempts? I'd suggest that you open a ticket at the help desk to see what kind of help they can provide to you for your user.

October 11th, 2008, 6:21 PM	#3 (permalink)
d c Custom User Title Seasoned Poster Joined in Jul 2008 Lives in Sydney, Australia Hosted on sh144 53 posts Gave thanks: 1 Thanked 1 Time in 1 Post	could also be a problem on their end, maybe their ISP has blocked the site?

October 12th, 2008, 9:25 PM	#5 (permalink)
Clayton Surpass Staff Seasoned Poster Joined in May 2008 Lives in Orlando, FL Hosted on Colo 65 posts Gave thanks: 1 Thanked 0 times	Please provide us with the tracert and the persons IP.

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