Issues on Shared/Reseller platform

[Alex]

Right on Adamck. Glad to hear and thank you very much for your continued patience. I will pass on your kind words and as always, you can always know that we will do what we can to provide you with not only the services you expect, but that you deserve.

Have a great day!

[adamck]

Thanks alex, been with Surpass for a few years now, also convinced my company to host via you guys and another company i freelance now use you too

[Clayton P.]

adamck Have you heard of our new affiliate program?

[Karim]

Hi guys, we have been down on pass30 since 5am on the morning, we dont have service yet, could you help us solving this?

[Alex]

Karim,

Thank you for your patience and I apologize about the issues that you have had. Our admins have been working diligently in hopes to get everything working on the server but unfortunately nothing has succeeded. At this time, we will be restoring data onto a brand new server (actual notices being sent this moment so you should have it soon) and once completed you should expect both better performance and reliability with your services. We do apologize about the inconvenience and assure you that we will do everything we can to expedite the procedure. Have a great day.

[Karim]

Thanks Alex for the update, well be looking foward to be solved as soon as possible. Thanks again. Let me now any update.

[Karim]

Hi do you have any status of the service Alex?

[ecsuser]

Status update on PASS30?

[Karim]

Hi Alex, we are very concerned about Pass30, we have been down for more than 24 hours and all this is a mess, we need an urgent response for this issue, is there any way you can transfer us to another server any cost just today in an hour or just give us mail service to all our accounts. We haver around 150 clients very angry with the service, i really was hopping this issue were done at this morning but as far as i can see it will take at least another day, we cant wait more.