Pass64....

[~ K ~]

My patience is about gone now...it started with email outages, generally around noon EST, about 2 weeks ago...then, Thursday, the outage lasted longer, so I opened a ticket (Ticket No. 546755) and have been going back and forth with support since that time (who have been wonderful in their attempts to help).

The problem was elevated to Level II....they scheduled a RAM upgrade for Sunday night, but, due to the fact that the server was basically useless all day Saturday, they moved the upgrade up to Saturday night. Sunday was a bit better, but, there were still patches of server uselessness throughout the day. It is now Monday and, while it isn't as bad as Saturday, the server remains unstable...

I am at my wits end here...my clients are sending me very hostile emails and I have nothing that I can tell them.

~ K ~

[Alex]

Good day K,

We apologize about the issues. We are following up to the ticket now and should have an update for you shortly. Thank you very much for your continued patience and I assure you we will do what we can to ensure you get the services you not only expect, but deserve.

[~ K ~]

Thanks, Alex...

For the record, it was better again...then it wasn't....

[~ K ~]

The most embarrassing part of this will of course be if the trouble is caused by one of my re-sold sites...

[~ K ~]

I realize that very few still frequent this place, but I didn't want to just leave a complaint hanging out there with no happy ending. So, I am leaving this update my posts to let you know that all is well now with Pass64. Thanks to the hard work of quite a few of Surpass' support staff!

Thank you all very much!

~ K ~

[Joe]

Great! Glad to hear.