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  1. #1
    Registered User Fresh Surpasser
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    MX Records for Surpass

    Hi! I have a pretty urgent issue, and would really appreciate a quick
    response. I have a client who is moving their new website to a different
    host, but I need to continue to run their email through your system, for
    the time being. Their domain is hosted at GoDaddy, and I have the A Record
    for their site set, but I cannot for the life of me find the appropriate MX
    records to set at GoDaddy. If you can let me know the records, that would
    be amazing. And if you need any more information to verify anything, I will
    provide what I can. I only have their cPanel login, not their client portal
    login, which is why I was unable to submit a ticket normally.

  2. #2
    Surpass Staff Excelling Contributor
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    Joe's Avatar
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    If this account is an account under your account, you should be able to submit a ticket via your client portal login.

    Unfortunately, this is an issue that would need to be addressed via a support ticket rather than via the forums.
    Joe
    Surpass Abuse/Security

  3. This user thanks Joe for this great post!

    Maryjweise (March 14th, 2013)

  4. #3
    Registered User Fresh Surpasser
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    Thanks Joe, I had tried to log in to the Portal, but my client was unavailable to give me log in information at the time, so I thought I'd try here. It has been resolved. Thanks for the response!

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