Limits

[andmed]

For two days already tech support keep silent on my question about the limits. What does this mean?

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Hello,

This help desk system is being deprecated and all new support requests are going to be handled through our new desk. Please update your bookmarks to use the following URL:

https://core.surpasshosting.com/

Thank you for your cooperation during our migration process. We have opened ticket #[11586] in your core profile to further assist you with this issue. Please direct all correspondence to that ticket.

If you require your CORE profile log in information, please reply to this ticket and we will provide this information to you.

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Russell P.
Server Analyst I
SurpassHosting.com, Inc.

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Ticket History
===================
Andrey Medvedev (Client) Posted On: 16 Mar 2010 01:59 PM

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I have now the following limits:

Storage 200000 MB
Bandwidth 2000000MB

As I am planning storage of large pdfs, these limits may reallistically be achieved.
I would like to know, wether they are "true" in the sence, that account will not be blocked if usage is within them.

Or, if you have other storage/bandwidth criterea, regarding "bad" or "abuse" usage of hosting, would you please give any hints or guesses about what are those limits I would better not step over, so I could plan load of the site.

Thank you.
Andrey



Ticket Details
===================
Ticket ID: NDL-362154
Department: Support Division
Priority: Default
Status: Resolved)

[andmed]

Hmmm... And now the server (sh146) seems to be down ... ((

[DewKnight]

Hello,

I have checked with those on shift right now about sh146 and they will be rebooting the server and correcting any issues. If you experience further problems, please be sure to submit a ticket.

Our old help desk system is being deprecated and all tickets are being re-opened in our new help desk. You can see the ticket with my reply by logging in to the new help desk and viewing your ticket #11586
https://core.surpasshosting.com

Our webhosting plans are made for hosting websites, and we will certainly provide all of the resources assigned to your package. You will want to keep the Acceptable Use Policies in mind: http://www.surpasshosting.com/policy...use-policy.php

[andmed]

Still off.... First time with surpass, no support, no service... p.s. As to your second link, it asks password. I tried all the combinations, but with no success. Well - protected policy ))

[d c]

p.s. As to your second link, it asks password. I tried all the combinations, but with no success. Well - protected policy ))

Try this one instead

Acceptable Use Policy by Surpass Hosting

[DewKnight]

Hello, sorry about that. I updated the link for you.

Are you able to log in to the help desk? The login details for the new help desk will be the same as your billing area logins.

Please don't hesitate to open a ticket or LiveChat with us if you experience any issues. We are always here to help.

[andmed]

From the policy:

User agrees to only use shared hosting services for its intended applications. Misuses include scientific/grid/distributed computing, data warehouse/backup storage, or bandwidth sinks. SurpassHosting.com, LLC will be the sole arbiter to what is considered a misuse of service.

I can take a guess what "backup" is. What is a "warehouse"? If I want to store huge (200Mb) files (mostly pdfs) accessible from php script (and some will require passwords) this is a warehouse in my view. So I will have to move somewere.

I do not want to think that surpass that kind of "marketing" hosting which gives unrealistic promises coupled with vague limitations. .But before putting gigs of data on server I think it is fair desire to know site will not be banned. "warehouse clause" does not let me.

Ok, even if we take another view: What is not a warehouse? I do not know either. Internet IS a warehouse.

So, do I really have to move somewhere?

[DewKnight]

It really depends on the type of site and content that you will be hosting. If you can respond to your ticket and let us know what will be hosted, we can let you know if it falls within the TOS / AUP

[andmed]

large pdf files. i will submit the same ticjket but specify that it will be pdf files