Sales, please process my ticket ASAP.

**jameslee** · December 21st, 2004, 5:17 AM

Ticket ID: STB-50413
Ticket Key: 394330
Subject: Urgent, database backup required.
Department: Sales Department

I require the last backup of a certain database i have accidently deleted from cpanel. a tech told me that i must pay 10 bucks to retrieve it and has forwarded me to sales department.

I need this database back quick, and I remember last time i was forwarded to sales department it took 10 days for a reply.

PLEASE sales, I cannot wait 10 days this time.

Thank you.

**pbflash** · December 21st, 2004, 2:24 PM

This is why it's important to backup your own stuff. You could of had it back in a few minutes and it would be current. The backup from surpass may be 1-2 weeks old.

**jameslee** · December 22nd, 2004, 10:06 AM

Got a reply today after having paid 10 USD for the backup.

They told me backup was corrupted beyond the point of recovery.

How can that be?

Not a single backup?

I'm very disappointed...

Lost my forum..

**jameslee** · December 22nd, 2004, 10:09 AM

Did get my 10 bucks back though...

But imagine if the HDD got wiped, .... no backups??????

**pbflash** · December 22nd, 2004, 10:10 AM

Like I said above, this is why it is important to backup your own site. Users are responsible for their own backups, Surpass is not. Read the terms of service.

**jameslee** · December 22nd, 2004, 10:10 AM

**jameslee** · December 22nd, 2004, 10:11 AM

yes, but think about it, no backup was available to me.

There must be something said about Surpass here.

I'm not making a huge fuss. Just reality.

**sam** · December 22nd, 2004, 10:18 AM

here's a thread that can help in the future.

automate mysql backups
Want to Backup your MySQL databases automagically?

there's also another thread in the forum that can be used to backup the entire homedirectory and set to fire off automatically. you'll have to poke around for that one a bit, but it's in here.

**pbflash** · December 22nd, 2004, 10:18 AM

Reality is that Surpass is not responsible to back up your site. If something happens to the server and data is lost, they will do everything they can to restore it but the backup could be a few weeks old. I've known people in the past on other hosts that have lost their sites and the most recent backup they had was 3 months old.

I don't think anything bad can be said about Surpass here. You made the mistake and you didn't have a backup of your site. If you read your terms of service it states that users are responsbile to back up their own sites. This is true with most hosts.

December 21st, 2004, 5:17 AM	#1 (permalink)
jameslee Surpass Fan Fresh Surpasser Joined in Jul 2004 20 posts Gave thanks: 0 Thanked 0 times	Sales, please process my ticket ASAP. Ticket ID: STB-50413 Ticket Key: 394330 Subject: Urgent, database backup required. Department: Sales Department I require the last backup of a certain database i have accidently deleted from cpanel. a tech told me that i must pay 10 bucks to retrieve it and has forwarded me to sales department. I need this database back quick, and I remember last time i was forwarded to sales department it took 10 days for a reply. PLEASE sales, I cannot wait 10 days this time. Thank you.

December 21st, 2004, 2:24 PM	#2 (permalink)
pbflash Surpass Fan Comfy Contributor Joined in Sep 2004 209 posts Gave thanks: 0 Thanked 0 times	This is why it's important to backup your own stuff. You could of had it back in a few minutes and it would be current. The backup from surpass may be 1-2 weeks old. __________________ Pass14 www.tqwebservices.com www.autoappraisalsunlimited.com www.clevelandlayne.com Pass18 www.estateagency.com.au Some people drink deeply from the fountain of knowledge. Others just gargle.

December 22nd, 2004, 10:10 AM	#5 (permalink)
pbflash Surpass Fan Comfy Contributor Joined in Sep 2004 209 posts Gave thanks: 0 Thanked 0 times	Like I said above, this is why it is important to backup your own site. Users are responsible for their own backups, Surpass is not. Read the terms of service. __________________ Pass14 www.tqwebservices.com www.autoappraisalsunlimited.com www.clevelandlayne.com Pass18 www.estateagency.com.au Some people drink deeply from the fountain of knowledge. Others just gargle.

December 22nd, 2004, 10:18 AM	#9 (permalink)
pbflash Surpass Fan Comfy Contributor Joined in Sep 2004 209 posts Gave thanks: 0 Thanked 0 times	Reality is that Surpass is not responsible to back up your site. If something happens to the server and data is lost, they will do everything they can to restore it but the backup could be a few weeks old. I've known people in the past on other hosts that have lost their sites and the most recent backup they had was 3 months old. I don't think anything bad can be said about Surpass here. You made the mistake and you didn't have a backup of your site. If you read your terms of service it states that users are responsbile to back up their own sites. This is true with most hosts. __________________ Pass14 www.tqwebservices.com www.autoappraisalsunlimited.com www.clevelandlayne.com Pass18 www.estateagency.com.au Some people drink deeply from the fountain of knowledge. Others just gargle.

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December 22nd, 2004, 10:06 AM	#3 (permalink)
jameslee Surpass Fan Fresh Surpasser Joined in Jul 2004 20 posts Gave thanks: 0 Thanked 0 times	Got a reply today after having paid 10 USD for the backup. They told me backup was corrupted beyond the point of recovery. How can that be? Not a single backup? I'm very disappointed... Lost my forum..

December 22nd, 2004, 10:09 AM	#4 (permalink)
jameslee Surpass Fan Fresh Surpasser Joined in Jul 2004 20 posts Gave thanks: 0 Thanked 0 times	Did get my 10 bucks back though... But imagine if the HDD got wiped, .... no backups??????

December 22nd, 2004, 10:10 AM	#6 (permalink)
jameslee Surpass Fan Fresh Surpasser Joined in Jul 2004 20 posts Gave thanks: 0 Thanked 0 times

December 22nd, 2004, 10:11 AM	#7 (permalink)
jameslee Surpass Fan Fresh Surpasser Joined in Jul 2004 20 posts Gave thanks: 0 Thanked 0 times	yes, but think about it, no backup was available to me. There must be something said about Surpass here. I'm not making a huge fuss. Just reality.

December 22nd, 2004, 10:18 AM	#8 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	here's a thread that can help in the future. automate mysql backups Want to Backup your MySQL databases automagically? there's also another thread in the forum that can be used to backup the entire homedirectory and set to fire off automatically. you'll have to poke around for that one a bit, but it's in here.

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