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December 24th, 2004, 10:15 PM
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#1 (permalink) |
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MR. SECURITY
Excelling Contributor
Joined in Jun 2004
Lives in Orlando, USA
Hosted on SH129
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Support during the Holidays
Are there support people that are going to be at the DC throughout the holidays 24/7? I am just curious because I have an open ticket that the same thing was done by support in two hours yesterday and now today I unfortunatly need it done again and it has been 7.5 hours.
 I finally got time to set up my new dedi and I go and do something stupid and waste the frist time I got to set it up. Pffff on me.Tracer
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2005 Surpassies: Winner of Most Skilled Wordsmith SH129 - Power SH81 - OC5 |
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December 24th, 2004, 10:24 PM
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#2 (permalink) |
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Senior Member
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There are still support people working, but from what I understand, they are on a lower staff then the rest of the year.... because well, everyone, even those in the web support industry, needs a holiday.
With that, I do hope you get this cleared up soon. You can always bump your ticket incase it fell out of the queue.
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December 24th, 2004, 10:30 PM
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#3 (permalink) |
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MR. SECURITY
Excelling Contributor
Joined in Jun 2004
Lives in Orlando, USA
Hosted on SH129
722 posts
Gave thanks: 4
Thanked 1 Time in 1 Post
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The last reply by the 3rd Level support guy was 8 hours ago now and I bumped it 3 hours ago with no response. The situation is all my fault but it's not really my fault. lol. I hope they fix it soon too.
Tracer
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2005 Surpassies: Winner of Most Skilled Wordsmith SH129 - Power SH81 - OC5 |
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