Kayla, Please get back to me on this ticket

qwertykb · January 26th, 2005, 2:30 PM

Kayla, I emailed sales on the 21st to direct the email to you but still haven't heard back yet.

Ticket ID: PMC-80155
Ticket Key: 3b893c

Please look into that ticket asap, thanks.

**Kayla** · January 26th, 2005, 3:33 PM

Hello,

The ticket should not have been directed to me, that is the problem. The ticket was supposed to go to the sales department, they were to help you. I am now in the abuse department.

**Kayla** · January 26th, 2005, 3:34 PM

Quote:

qwertykb

Thanks guys, I hope this is true. is it kfleming [at] surpasshosting.com ?

posted by teq

Please email sales[at]surpasshosting.com
____________________________________________
Kayla, Surpass Hosting
UCE/UBE Abuse Director

Sorry for the confusion, I am not sure why someone said to email me about it.

**Kayla** · January 26th, 2005, 3:43 PM

I replied to it anyway. I miss sales.

Everything will be all straightened out now.

dubLeE · January 26th, 2005, 3:46 PM

arent all the departments in one section or something? or how does surpass exactly work?

**Kayla** · January 26th, 2005, 3:48 PM

We use the Kayako helpdesk which has different departments and each department has assigned users that can only see the department they work in.. there's a Technical Support dept, Billing, Sales, Upgrades/Downgrades, Abuse and Management.

**David** · January 26th, 2005, 4:18 PM

Quote:

Originally Posted by teq

I am now in the abuse department.

There are just too many jokes for that.

**Kayla** · January 26th, 2005, 4:25 PM

Hmm hmm hmmmm............

OK I need to email you and Kickers now about some important things that I take care of in the Fun Department.

**sam** · January 26th, 2005, 4:47 PM

Teq makes a good point here.

Please don't try and end run around support, sales or billing by emailing people direct unless that staff member specifically request so.

Management monitors Surmunity for quality assuarance purposes Often you may not realize it - mostly they do so in invisible mode - but they are here. This is is done to catch the ocassional issues that slips through the cracks.

NOTE: Ocassional issue open for an extended period of time Not first line of problem resolution.

January 26th, 2005, 2:30 PM	#1 (permalink)
qwertykb Registered User On a golden path... Joined in May 2004 372 posts Gave thanks: 0 Thanked 0 times	Kayla, Please get back to me on this ticket Kayla, I emailed sales on the 21st to direct the email to you but still haven't heard back yet. Ticket ID: PMC-80155 Ticket Key: 3b893c Please look into that ticket asap, thanks.

January 26th, 2005, 3:33 PM	#2 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,754 posts Gave thanks: 946 Thanked 806 times	Hello, The ticket should not have been directed to me, that is the problem. The ticket was supposed to go to the sales department, they were to help you. I am now in the abuse department. __________________ Follow Surpass on Twitter and Facebook And there's my own Twitter and LinkedIn

January 26th, 2005, 3:43 PM	#4 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,754 posts Gave thanks: 946 Thanked 806 times	I replied to it anyway. I miss sales. Everything will be all straightened out now. __________________ Follow Surpass on Twitter and Facebook And there's my own Twitter and LinkedIn

January 26th, 2005, 3:46 PM	#5 (permalink)
dubLeE Registered User Excelling Contributor Joined in Oct 2004 Hosted on pass61/63 623 posts Gave thanks: 8 Thanked 2 times	arent all the departments in one section or something? or how does surpass exactly work? __________________ Bronze Reseller : - Pass 61 - Pass 63 dubLeE.com

January 26th, 2005, 3:48 PM	#6 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,754 posts Gave thanks: 946 Thanked 806 times	We use the Kayako helpdesk which has different departments and each department has assigned users that can only see the department they work in.. there's a Technical Support dept, Billing, Sales, Upgrades/Downgrades, Abuse and Management. __________________ Follow Surpass on Twitter and Facebook And there's my own Twitter and LinkedIn

January 26th, 2005, 4:25 PM	#8 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,754 posts Gave thanks: 946 Thanked 806 times	Hmm hmm hmmmm............ OK I need to email you and Kickers now about some important things that I take care of in the Fun Department. __________________ Follow Surpass on Twitter and Facebook And there's my own Twitter and LinkedIn

January 26th, 2005, 4:47 PM	#9 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	Teq makes a good point here. Please don't try and end run around support, sales or billing by emailing people direct unless that staff member specifically request so. Management monitors Surmunity for quality assuarance purposes Often you may not realize it - mostly they do so in invisible mode - but they are here. This is is done to catch the ocassional issues that slips through the cracks. NOTE: Ocassional issue open for an extended period of time Not first line of problem resolution.

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