Changing Namesevers- Questions - Page 7

H · April 9th, 2005, 8:54 PM

Oh, so you're getting Surpass to transfer over the files? I think I missed that part. You might want to wait until they're there before you do anything, although they should be able to get them via the server IP.

Have you put in a ticket to have the files transferred over?

::Andrew:: · April 9th, 2005, 9:33 PM

No. I had just changed nameservers, and I believe the files should be there, or should they not? I have to submit a ticket to get the files from another server? I had asked my old host to change nameservers to these, if I am correct shouldn't the files be there?

H · April 9th, 2005, 10:07 PM

Well, if they're two physically different servers, yes, you must request support to move your files (which can take a couple days considering it's a weekend.) Unless you or someone else moved the files to Surpass, I see no reason that they would be on your Surpass account.

::Andrew:: · April 10th, 2005, 9:34 AM

Oh okay, I thought if my old host [fanwired] changed the nameservers to my surpass one all the files would be there. From the old host, so I guess I was wrong?

**Ancyru** · April 10th, 2005, 9:59 AM

If the files were on another server, then you can get Surpass to transfer the files (if the old host uses cPanel) or you can transfer them yourself.

::Andrew:: · April 10th, 2005, 10:21 AM

Okay, I see. Yes, it does use CPanel there are about 10,000 files so it would be almost impossible for me to do it myself. Thank you.

**Ancyru** · April 10th, 2005, 9:26 PM

Just contact support and they should do a transfer.

April 9th, 2005, 9:33 PM	#56 (permalink)
::Andrew:: Registered User Seasoned Poster Joined in Jan 2005 67 posts Gave thanks: 0 Thanked 0 times	No. I had just changed nameservers, and I believe the files should be there, or should they not? I have to submit a ticket to get the files from another server? I had asked my old host to change nameservers to these, if I am correct shouldn't the files be there? Last edited by ::Andrew::; April 9th, 2005 at 9:35 PM.

April 10th, 2005, 9:59 AM	#59 (permalink)
Ancyru L'Awesome Advocate Super #1 Joined in May 2004 Lives in .au Hosted on Mango 2,423 posts Gave thanks: 1 Thanked 5 times	If the files were on another server, then you can get Surpass to transfer the files (if the old host uses cPanel) or you can transfer them yourself. __________________ When I get sad, I stop being sad, and be AWESOME instead. True story.

April 10th, 2005, 9:26 PM	#61 (permalink)
Ancyru L'Awesome Advocate Super #1 Joined in May 2004 Lives in .au Hosted on Mango 2,423 posts Gave thanks: 1 Thanked 5 times	Just contact support and they should do a transfer. __________________ When I get sad, I stop being sad, and be AWESOME instead. True story.

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April 9th, 2005, 8:54 PM	#55 (permalink)
H after g, before i Resident. Joined in Jul 2004 Hosted on Gojira 8,027 posts Gave thanks: 48 Thanked 129 times	Oh, so you're getting Surpass to transfer over the files? I think I missed that part. You might want to wait until they're there before you do anything, although they should be able to get them via the server IP. Have you put in a ticket to have the files transferred over?

April 9th, 2005, 10:07 PM	#57 (permalink)
H after g, before i Resident. Joined in Jul 2004 Hosted on Gojira 8,027 posts Gave thanks: 48 Thanked 129 times	Well, if they're two physically different servers, yes, you must request support to move your files (which can take a couple days considering it's a weekend.) Unless you or someone else moved the files to Surpass, I see no reason that they would be on your Surpass account.

April 10th, 2005, 9:34 AM	#58 (permalink)
::Andrew:: Registered User Seasoned Poster Joined in Jan 2005 67 posts Gave thanks: 0 Thanked 0 times	Oh okay, I thought if my old host [fanwired] changed the nameservers to my surpass one all the files would be there. From the old host, so I guess I was wrong?

April 10th, 2005, 10:21 AM	#60 (permalink)
::Andrew:: Registered User Seasoned Poster Joined in Jan 2005 67 posts Gave thanks: 0 Thanked 0 times	Okay, I see. Yes, it does use CPanel there are about 10,000 files so it would be almost impossible for me to do it myself. Thank you.

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