canceling an account

Mark.H · April 6th, 2005, 8:47 AM

How long does it usually take to process a cancelation?? I upgraded my account from Shared to Reseller. I put in a ticket on Sunday for the Shared to be canceled, but was just billed for it today.

**Ancyru** · April 6th, 2005, 10:44 AM

I didn't know that you had to cancel the previous account, I thought it was automatic.

Mark.H · April 6th, 2005, 11:09 AM

I wrote support about upgrading and they told me that I had to order the reseller account and then cancel the shared account.

It might be that since I used a different domain name for the reseller account that it wasn't automatic??

**Ancyru** · April 7th, 2005, 5:52 AM

Oh okays.

Anyhow, I think this is a question for support.

Mark.H · April 8th, 2005, 1:50 PM

Surpass support >

No wonder why people like it so much here at Surpass. Support has been most helpfull yet again. Keep up the good work guys and gals

Prig · April 8th, 2005, 3:52 PM

It most likely has to do with PayPal. I don't believe you can change the price of the subscription, so you just have to cancel it and start out fresh.

**Rai** · April 8th, 2005, 4:59 PM

The account should have been cancelled by now, in all reality... But sometimes things happen. Did you fill out a cancellation form? http://www.surpasshosting.com/cancel.php
If you created a ticket, bump it by replying to make sure that it's in their recent bundle of tickets.

You will get the money for this month back, once the payment clears, so don't worry about that. I actually upgraded a couple of days after I'd paid for the next month (doing the shared-reseller upgrade) and I got to whole month back.

You can manually go into PayPal and cancel the subscription, but that does not cancel your account properly. It can get confusing if you cancel the subscription, Surpass doesn't cancel the account itself, and then you're technically going to get free hosting, even if you aren't using it... Best wait until Surpass cancels the subscription for you.

Mark.H · April 8th, 2005, 5:21 PM

I did go into paypal and cancel the subscription there. I went into the client login area and cancel there. But it was still showing up as pending.

I did write support last week and asked them about upgrading from a shared to reseller account. I was told that I needed to sign up for the reseller and then cancel the shared, which I did before the billing next billing cycle. Durning this time, I was billed for another month.

Incase you missed it, support did get everything worked out for me. I was reimbursed for the month and now have my reseller account.

**Rai** · April 8th, 2005, 5:42 PM

Apparently I did miss it, since you didn't quite say it before, only what we already know that support rocks.

I'm glad you got this worked out.

April 6th, 2005, 8:47 AM	#1 (permalink)
Mark.H Registered User Comfy Contributor Joined in Jan 2004 114 posts Gave thanks: 0 Thanked 0 times	canceling an account How long does it usually take to process a cancelation?? I upgraded my account from Shared to Reseller. I put in a ticket on Sunday for the Shared to be canceled, but was just billed for it today. __________________ Pass27 72.29.68.180

April 6th, 2005, 10:44 AM	#2 (permalink)
Ancyru L'Awesome Advocate Super #1 Joined in May 2004 Lives in .au Hosted on Mango 2,423 posts Gave thanks: 1 Thanked 5 times	I didn't know that you had to cancel the previous account, I thought it was automatic. __________________ When I get sad, I stop being sad, and be AWESOME instead. True story.

April 6th, 2005, 11:09 AM	#3 (permalink)
Mark.H Registered User Comfy Contributor Joined in Jan 2004 114 posts Gave thanks: 0 Thanked 0 times	I wrote support about upgrading and they told me that I had to order the reseller account and then cancel the shared account. It might be that since I used a different domain name for the reseller account that it wasn't automatic?? __________________ Pass27 72.29.68.180

April 7th, 2005, 5:52 AM	#4 (permalink)
Ancyru L'Awesome Advocate Super #1 Joined in May 2004 Lives in .au Hosted on Mango 2,423 posts Gave thanks: 1 Thanked 5 times	Oh okays. Anyhow, I think this is a question for support. __________________ When I get sad, I stop being sad, and be AWESOME instead. True story.

April 8th, 2005, 1:50 PM	#5 (permalink)
Mark.H Registered User Comfy Contributor Joined in Jan 2004 114 posts Gave thanks: 0 Thanked 0 times	Surpass support > No wonder why people like it so much here at Surpass. Support has been most helpfull yet again. Keep up the good work guys and gals __________________ Pass27 72.29.68.180

April 8th, 2005, 3:52 PM	#6 (permalink)
Prig is a Comfy Contributor Joined in Jul 2004 Lives in CT Hosted on Pass79 265 posts Gave thanks: 11 Thanked 8 times	It most likely has to do with PayPal. I don't believe you can change the price of the subscription, so you just have to cancel it and start out fresh.

April 8th, 2005, 4:59 PM	#7 (permalink)
Rai Senior Member Super #1 Joined in Nov 2003 Lives in Canada Hosted on Pass14 3,770 posts Gave thanks: 4 Thanked 20 times	The account should have been cancelled by now, in all reality... But sometimes things happen. Did you fill out a cancellation form? http://www.surpasshosting.com/cancel.php If you created a ticket, bump it by replying to make sure that it's in their recent bundle of tickets. You will get the money for this month back, once the payment clears, so don't worry about that. I actually upgraded a couple of days after I'd paid for the next month (doing the shared-reseller upgrade) and I got to whole month back. You can manually go into PayPal and cancel the subscription, but that does not cancel your account properly. It can get confusing if you cancel the subscription, Surpass doesn't cancel the account itself, and then you're technically going to get free hosting, even if you aren't using it... Best wait until Surpass cancels the subscription for you. __________________

April 8th, 2005, 5:21 PM	#8 (permalink)
Mark.H Registered User Comfy Contributor Joined in Jan 2004 114 posts Gave thanks: 0 Thanked 0 times	I did go into paypal and cancel the subscription there. I went into the client login area and cancel there. But it was still showing up as pending. I did write support last week and asked them about upgrading from a shared to reseller account. I was told that I needed to sign up for the reseller and then cancel the shared, which I did before the billing next billing cycle. Durning this time, I was billed for another month. Incase you missed it, support did get everything worked out for me. I was reimbursed for the month and now have my reseller account. __________________ Pass27 72.29.68.180

April 8th, 2005, 5:42 PM	#9 (permalink)
Rai Senior Member Super #1 Joined in Nov 2003 Lives in Canada Hosted on Pass14 3,770 posts Gave thanks: 4 Thanked 20 times	Apparently I did miss it, since you didn't quite say it before, only what we already know that support rocks. I'm glad you got this worked out. __________________

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