level 3 support times. - Page 2

**removed** · April 8th, 2005, 7:20 PM

Done. Thanks for the advice.

**ddouma** · April 8th, 2005, 7:25 PM

No problem, mailing is free

. But be aware that it could take some time before they respond. Some people start spamming with emails then, and that's not helping at all

.

**Cats-Computing** · April 9th, 2005, 2:55 AM

Still waiting for a response myself

I make a reference to it in another ticket - they close it... Not very happy at the moment support team

**removed** · April 9th, 2005, 3:02 AM

"Kumar A" has been helping me throughout the night. I'm done hogging now, so maybe you'll get some help with your problem, CC.

Good luck!

**Cats-Computing** · April 10th, 2005, 1:55 AM

Yes, I'm hoping for good luck too. If I had wanted to wait over a week I would have asked

**Ancyru** · April 10th, 2005, 2:12 AM

Ouch. Why is it taking so long? I thought Surpass was fast on those things.

But if it is Level 3 Support then I guess it would take longer cause now the experts deal with things.

**Cats-Computing** · April 10th, 2005, 2:14 AM

Yes, but the ticket was opened on the 1st of April, upgraded to IP Migration (admin) level and since then no one has replied.

**removed** · April 10th, 2005, 2:14 AM

level 3 = server root guys. They have Indian names (Bishu, Kumar, etc.) so I'm sure that they may be outsourced or something.

Either way, support was great - even though it took a bit to get the "top of the totem pole" to work on my backup stuff.

**Ancyru** · April 10th, 2005, 2:20 AM

Must they have Indian names S=

April 8th, 2005, 7:20 PM	#10 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,789 posts Gave thanks: 10 Thanked 276 times	Done. Thanks for the advice. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

April 8th, 2005, 7:25 PM	#11 (permalink)
ddouma Surpass Fan On a golden path... Joined in Aug 2004 Lives in The Netherlands Hosted on pass11, sh57 315 posts Gave thanks: 0 Thanked 2 times	No problem, mailing is free . But be aware that it could take some time before they respond. Some people start spamming with emails then, and that's not helping at all . __________________ --- Best Regards, D.L.H. Douma

April 9th, 2005, 2:55 AM	#12 (permalink)
Cats-Computing DJ Remix Super #1 Joined in Aug 2004 Lives in The competition Hosted on Ex-Client 1,257 posts Gave thanks: 0 Thanked 0 times	Still waiting for a response myself I make a reference to it in another ticket - they close it... Not very happy at the moment support team __________________ RIP Joey

April 9th, 2005, 3:02 AM	#13 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,789 posts Gave thanks: 10 Thanked 276 times	"Kumar A" has been helping me throughout the night. I'm done hogging now, so maybe you'll get some help with your problem, CC. Good luck! __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

April 10th, 2005, 1:55 AM	#14 (permalink)
Cats-Computing DJ Remix Super #1 Joined in Aug 2004 Lives in The competition Hosted on Ex-Client 1,257 posts Gave thanks: 0 Thanked 0 times	Yes, I'm hoping for good luck too. If I had wanted to wait over a week I would have asked __________________ RIP Joey

April 10th, 2005, 2:12 AM	#15 (permalink)
Ancyru L'Awesome Advocate Super #1 Joined in May 2004 Lives in .au Hosted on Mango 2,423 posts Gave thanks: 1 Thanked 5 times	Ouch. Why is it taking so long? I thought Surpass was fast on those things. But if it is Level 3 Support then I guess it would take longer cause now the experts deal with things. __________________ When I get sad, I stop being sad, and be AWESOME instead. True story.

April 10th, 2005, 2:14 AM	#16 (permalink)
Cats-Computing DJ Remix Super #1 Joined in Aug 2004 Lives in The competition Hosted on Ex-Client 1,257 posts Gave thanks: 0 Thanked 0 times	Yes, but the ticket was opened on the 1st of April, upgraded to IP Migration (admin) level and since then no one has replied. __________________ RIP Joey

April 10th, 2005, 2:14 AM	#17 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,789 posts Gave thanks: 10 Thanked 276 times	level 3 = server root guys. They have Indian names (Bishu, Kumar, etc.) so I'm sure that they may be outsourced or something. Either way, support was great - even though it took a bit to get the "top of the totem pole" to work on my backup stuff. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

April 10th, 2005, 2:20 AM	#18 (permalink)
Ancyru L'Awesome Advocate Super #1 Joined in May 2004 Lives in .au Hosted on Mango 2,423 posts Gave thanks: 1 Thanked 5 times	Must they have Indian names S= __________________ When I get sad, I stop being sad, and be AWESOME instead. True story.

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