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April 7th, 2005, 9:29 PM
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#1 (permalink) |
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Surpass Abuse Admin
Super #1
Joined in Mar 2005
Lives in Houston, TX
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level 3 support times.
My ticket has been going since Monday. I'm up to level 3 now, and it's taking at least 10 hours for people to get back to me.
All I'm asking for is a fairly simple backup unrar; do things have to take this long?
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Unofficial IRC Channel: #surpass  EFNetUnofficial = No official support. Support requests can be submitted to our helpdesk. |
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April 8th, 2005, 12:02 AM
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#3 (permalink) |
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Surpass Abuse Admin
Super #1
Joined in Mar 2005
Lives in Houston, TX
Hosted on NONE
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Yikes! Now I feel better. :o
But it still ain't any good. My issue is fairly basic - just restore a few backups.
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Unofficial IRC Channel: #surpass EFNetUnofficial = No official support. Support requests can be submitted to our helpdesk. |
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April 8th, 2005, 12:33 AM
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#5 (permalink) |
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Surpass Abuse Admin
Super #1
Joined in Mar 2005
Lives in Houston, TX
Hosted on NONE
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Nope! Not full backups.
Home dirs, dbs, and aliases - sure. But full backups? Naw.
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Unofficial IRC Channel: #surpass EFNetUnofficial = No official support. Support requests can be submitted to our helpdesk. |
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April 8th, 2005, 7:43 PM
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#6 (permalink) |
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Surpass Abuse Admin
Super #1
Joined in Mar 2005
Lives in Houston, TX
Hosted on NONE
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Gave thanks: 11
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Still nada. Anyone know what's making "3rd Level Support" take so dang long?
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Unofficial IRC Channel: #surpass EFNetUnofficial = No official support. Support requests can be submitted to our helpdesk. |
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April 8th, 2005, 7:58 PM
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#8 (permalink) |
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Surpass Abuse Admin
Super #1
Joined in Mar 2005
Lives in Houston, TX
Hosted on NONE
7,797 posts
Gave thanks: 11
Thanked 278 times
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New one? Nah, not yet. Should I bump my old one?
__________________
Unofficial IRC Channel: #surpass EFNetUnofficial = No official support. Support requests can be submitted to our helpdesk. |
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April 8th, 2005, 7:59 PM
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#9 (permalink) |
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Surpass Fan
On a golden path...
Joined in Aug 2004
Lives in The Netherlands
Hosted on pass11, sh57
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You can try to make a reply to your current open ticket, or make a new one
 maybe they have over seen it, and that it's now somewhere at the bottom 
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--- Best Regards, D.L.H. Douma |
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