Email: Verifying CC info?

echoleighdotcom · April 21st, 2005, 9:50 AM

This morning I got an email asking me to change my CC info because it was declined for payment. The thing is, the CC is current (which is SCARY considering my # was on the email!) and there is plenty of money in the account (debit card), but it was sent to an email address that I do not use for Surpass!

Has anyone received an email like this?

**clove** · April 21st, 2005, 10:32 AM

eeek.. The full number was on the email? Was it from Surpass?

echoleighdotcom · April 21st, 2005, 11:36 AM

First 4 and last 4 were. Normally a company will send correspondence with either or, not both. That makes me nervous! lol

**Tracer Round** · April 21st, 2005, 11:55 AM

It is fine if the first four and last four are sent in an email. That is far from having all 16 numbers. I wouldn't worry about that at all.

Tracer

digbat · May 8th, 2005, 3:54 AM

I've recently had a couple of emails from surpass/2checkout - same thing - loads of credit left on my CC but the email gave a insufficient funds code - checked with my CC company no attempt had been made by 2checkout to collect my payment and they confirmed that I was no where near my limit.

Looks that 2checkout or Surpass messed up.

Cheers

Neil

**Kayla** · May 8th, 2005, 3:57 AM

We do not send out any emails.

If you receive an email, it would be directly from 2checkout or PayPal, depending on what method you use to pay.

If you receive an email and have a question about it, please paste it into an email to billing

surpasshosting.com

**Kayla** · May 8th, 2005, 4:07 AM

As a side note I guess I should also mention that pretty soon we are going to start using ModernBill for all new customers and using our own merchant account. This of course arises from 2checkout's problems. We may continue to use PayPal for new transactions, but 2checkout definitely is having problems as of late and I am not surprised these things are happening, and can't really defend them at this point.

digbat · May 8th, 2005, 4:08 AM

I checked the message header - it originated at 2checkout.com but with a from and a reply to of receipts

surpasshosting.com. I'll forward my previous emails in reply to billing. I obviously not happy that either 2checkout or surpass or both are messing up with CC billing.

Cheers

Neil

**Kayla** · May 8th, 2005, 4:22 AM

Again, we don't directly do CC billing. We have used 2checkout for 3 years to do so, they keep track of that and try to keep track on them. 2checkout sometimes does mess up, and there is no doubt about that really as I explained. The key thing here is will we suspend your account over a nonpayment? If you are communicating with us about the issue, whether you bring the issue to us, or if we contact you before a suspension, then everything will work out fine and a suspended site is nothing to worry about.

April 21st, 2005, 9:50 AM	#1 (permalink)
echoleighdotcom Registered User Seasoned Poster Joined in Apr 2004 55 posts Gave thanks: 0 Thanked 0 times	Email: Verifying CC info? This morning I got an email asking me to change my CC info because it was declined for payment. The thing is, the CC is current (which is SCARY considering my # was on the email!) and there is plenty of money in the account (debit card), but it was sent to an email address that I do not use for Surpass! Has anyone received an email like this?

April 21st, 2005, 10:32 AM	#2 (permalink)
clove Surpass Fan Excelling Contributor Joined in Jul 2003 Lives in Florida Hosted on D9 833 posts Gave thanks: 0 Thanked 0 times	eeek.. The full number was on the email? Was it from Surpass? __________________ Clove Surpass Reseller (2+ Years Now!!!) Various Clients on D9 Winner of 2004 Surpassies Most Prolific Award! (& still didnt get my poster hee hee)

April 21st, 2005, 11:55 AM	#4 (permalink)
Tracer Round MR. SECURITY Excelling Contributor Joined in Jun 2004 Lives in Orlando, USA Hosted on SH129 722 posts Gave thanks: 4 Thanked 1 Time in 1 Post	It is fine if the first four and last four are sent in an email. That is far from having all 16 numbers. I wouldn't worry about that at all. Tracer __________________ 2005 Surpassies: Winner of Most Skilled Wordsmith SH129 - Power SH81 - OC5

May 8th, 2005, 3:54 AM	#5 (permalink)
digbat Registered User Fresh Surpasser Joined in Aug 2003 27 posts Gave thanks: 0 Thanked 0 times	I've recently had a couple of emails from surpass/2checkout - same thing - loads of credit left on my CC but the email gave a insufficient funds code - checked with my CC company no attempt had been made by 2checkout to collect my payment and they confirmed that I was no where near my limit. Looks that 2checkout or Surpass messed up. Cheers Neil __________________ dime2 - digbat.biz

May 8th, 2005, 3:57 AM	#6 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,754 posts Gave thanks: 946 Thanked 806 times	We do not send out any emails. If you receive an email, it would be directly from 2checkout or PayPal, depending on what method you use to pay. If you receive an email and have a question about it, please paste it into an email to billingsurpasshosting.com __________________ Follow Surpass on Twitter and Facebook And there's my own Twitter and LinkedIn

April 21st, 2005, 11:36 AM	#3 (permalink)
echoleighdotcom Registered User Seasoned Poster Joined in Apr 2004 55 posts Gave thanks: 0 Thanked 0 times	First 4 and last 4 were. Normally a company will send correspondence with either or, not both. That makes me nervous! lol

May 8th, 2005, 4:07 AM	#7 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,754 posts Gave thanks: 946 Thanked 806 times	As a side note I guess I should also mention that pretty soon we are going to start using ModernBill for all new customers and using our own merchant account. This of course arises from 2checkout's problems. We may continue to use PayPal for new transactions, but 2checkout definitely is having problems as of late and I am not surprised these things are happening, and can't really defend them at this point. __________________ Follow Surpass on Twitter and Facebook And there's my own Twitter and LinkedIn

May 8th, 2005, 4:08 AM	#8 (permalink)
digbat Registered User Fresh Surpasser Joined in Aug 2003 27 posts Gave thanks: 0 Thanked 0 times	I checked the message header - it originated at 2checkout.com but with a from and a reply to of receiptssurpasshosting.com. I'll forward my previous emails in reply to billing. I obviously not happy that either 2checkout or surpass or both are messing up with CC billing. Cheers Neil __________________ dime2 - digbat.biz

May 8th, 2005, 4:22 AM	#9 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,754 posts Gave thanks: 946 Thanked 806 times	Again, we don't directly do CC billing. We have used 2checkout for 3 years to do so, they keep track of that and try to keep track on them. 2checkout sometimes does mess up, and there is no doubt about that really as I explained. The key thing here is will we suspend your account over a nonpayment? If you are communicating with us about the issue, whether you bring the issue to us, or if we contact you before a suspension, then everything will work out fine and a suspended site is nothing to worry about. __________________ Follow Surpass on Twitter and Facebook And there's my own Twitter and LinkedIn

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