Billing section response time?

**Neil** · May 5th, 2005, 2:43 PM

Does billing have a response time requirement?
I ask as despite there being many statements that customers are contacted before / when billing is due, they clearly do not, they simply suspend and ignore emails.
I have asked politely why there was no contact, I have spoken to support who checked and moved and informed billing of the ticket and asked for updates and about upgrading to an OC10 but, coming up to 2 days after support (who answered within a couple of hours) passed it across and, despite another urgent email, they are still silent.
Should I assume they,
a. only work weekends?
b. that they are so inefficient that they have a massive backlog?
c. don't give a toss?

If the other sites are withdrawn while this matter is in progress then the mess will not be pretty or private.

Please wake billing up.

Neil.

Ticket ID:- BPZ-52346

**Bigjohn** · May 5th, 2005, 3:00 PM

did you use a non-hosted email to communicate with them?

They work days - mon/friday. Your request should be answerd shortly.

**Neil** · May 5th, 2005, 3:08 PM

Yes, I have been caught before on that one when the server went down for a couple of days.
Just damned annoying that support are efficient yet, billing are allowed to let surpass down.
Thanks anyway.

**Neil** · May 7th, 2005, 8:00 PM

Well, my end is all done, 2checkout are a waste of space.
All receipts delivered to billing but...I suppose it does not get dealt with till Monday. What a shame for a 24/7 outfit, billing again letting Surpass down.

May 5th, 2005, 2:43 PM	#1 (permalink)
Neil Surpass Fan On a golden path... Joined in Oct 2004 Lives in UK 361 posts Gave thanks: 6 Thanked 14 times	Billing section response time? Does billing have a response time requirement? I ask as despite there being many statements that customers are contacted before / when billing is due, they clearly do not, they simply suspend and ignore emails. I have asked politely why there was no contact, I have spoken to support who checked and moved and informed billing of the ticket and asked for updates and about upgrading to an OC10 but, coming up to 2 days after support (who answered within a couple of hours) passed it across and, despite another urgent email, they are still silent. Should I assume they, a. only work weekends? b. that they are so inefficient that they have a massive backlog? c. don't give a toss? If the other sites are withdrawn while this matter is in progress then the mess will not be pretty or private. Please wake billing up. Neil. Ticket ID:- BPZ-52346 __________________ D17/D21/P59/P62/VPSX - "Faith can move mountains" (Faiths a big girl....) - I'm not paranoid, I know they are out to get me!

May 5th, 2005, 3:00 PM	#2 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,395 posts Gave thanks: 28 Thanked 94 times	did you use a non-hosted email to communicate with them? They work days - mon/friday. Your request should be answerd shortly. __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

May 5th, 2005, 3:08 PM	#3 (permalink)
Neil Surpass Fan On a golden path... Joined in Oct 2004 Lives in UK 361 posts Gave thanks: 6 Thanked 14 times	Yes, I have been caught before on that one when the server went down for a couple of days. Just damned annoying that support are efficient yet, billing are allowed to let surpass down. Thanks anyway. __________________ D17/D21/P59/P62/VPSX - "Faith can move mountains" (Faiths a big girl....) - I'm not paranoid, I know they are out to get me!

May 7th, 2005, 8:00 PM	#4 (permalink)
Neil Surpass Fan On a golden path... Joined in Oct 2004 Lives in UK 361 posts Gave thanks: 6 Thanked 14 times	Well, my end is all done, 2checkout are a waste of space. All receipts delivered to billing but...I suppose it does not get dealt with till Monday. What a shame for a 24/7 outfit, billing again letting Surpass down. __________________ D17/D21/P59/P62/VPSX - "Faith can move mountains" (Faiths a big girl....) - I'm not paranoid, I know they are out to get me!

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