not how I wanted to start out...

marden · May 9th, 2005, 9:40 PM

Hello everyone.

This afternoon I signed up for an OC5 account for myself and another one for the wife. About 5 hours ago I received my welcome email with all the info in it that I needed. The wife just got hers about 15 minutes ago.

On both emails, the passwords used to get into the Cpanel are wrong. The temp url that was given doesn't work either. I can't get into the account with ftp. It's as if all that happened was i gave surpass my money and they gave me nothing in return. I submitted a ticket to support already. They got back to me about my account and said that they were transfering it over to sales.

I'm guessing that the same thing is happening with the wifes as i didn't look at her email again yet.

What I'm wondering is, is this a sign of things to come or not??

Server is SH71
SH71 (72.29.76.125) : Shared

Marden

**removed** · May 9th, 2005, 9:48 PM

Don't get discouraged just yet - this isn't normal. The person setting up your account may have made a mistake. It happens.

Wait for sales to get back to you... it should not take too long.

marden · May 9th, 2005, 11:22 PM

seems that the account info was sent out without the account being set up.

**removed** · May 9th, 2005, 11:33 PM

Maybe. Maybe not. I can't tell.

Sales should get back with you shortly.

**David** · May 9th, 2005, 11:47 PM

That thread you just pointed out seems to have only been started yesterday, so I wouldn't worry about it. It may be a brand new server.

But yes, this isn't normal. Sales should get back to you about this situation.

Edit: It also looks like through all of those posts, that it was only one error that has been corrected (faulty hard drive that was replaced) and posted about a few times.

marden · May 10th, 2005, 9:28 AM

I'm assuming that sales ( although I never recieved an email from them ) has this sorted out and now everything is working. Just waiting for the dns to take hold on the wifes account and I'll be a happy camper.

**Kayla** · May 10th, 2005, 9:43 AM

http://sh71.surpasshosting.com/~marden4/

Yes, earlier it was secretly taken care of once you posted here.

We apologize that our system was acting up. Due to your post and a post from another user, we found out that about 5 accounts did not install correctly, while the others were installed fine, so we have looked into this issue.

marden · May 10th, 2005, 10:43 AM

I'm guessing that the other customer was myself using the wifes email account. I set her up with an account also and the same thing happened, recieved the info but the account wasn't active. I submitted a ticket in her name also

May 9th, 2005, 9:40 PM	#1 (permalink)
marden Registered User Seasoned Poster Joined in May 2005 Hosted on SH71 71 posts Gave thanks: 0 Thanked 0 times	not how I wanted to start out... Hello everyone. This afternoon I signed up for an OC5 account for myself and another one for the wife. About 5 hours ago I received my welcome email with all the info in it that I needed. The wife just got hers about 15 minutes ago. On both emails, the passwords used to get into the Cpanel are wrong. The temp url that was given doesn't work either. I can't get into the account with ftp. It's as if all that happened was i gave surpass my money and they gave me nothing in return. I submitted a ticket to support already. They got back to me about my account and said that they were transfering it over to sales. I'm guessing that the same thing is happening with the wifes as i didn't look at her email again yet. What I'm wondering is, is this a sign of things to come or not?? Server is SH71 SH71 (72.29.76.125) : Shared Marden

May 9th, 2005, 9:48 PM	#2 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	Don't get discouraged just yet - this isn't normal. The person setting up your account may have made a mistake. It happens. Wait for sales to get back to you... it should not take too long. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

May 9th, 2005, 11:22 PM	#3 (permalink)
marden Registered User Seasoned Poster Joined in May 2005 Hosted on SH71 71 posts Gave thanks: 0 Thanked 0 times	seems that the account info was sent out without the account being set up. __________________ A friend is someone who will bail you out of jail, but your best friend is the one sitting next to you saying: "That was awesome man!!" http://www.marden.ca SH111 (66.7.202.25)

May 9th, 2005, 11:33 PM	#4 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	Maybe. Maybe not. I can't tell. Sales should get back with you shortly. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

May 10th, 2005, 9:28 AM	#6 (permalink)
marden Registered User Seasoned Poster Joined in May 2005 Hosted on SH71 71 posts Gave thanks: 0 Thanked 0 times	I'm assuming that sales ( although I never recieved an email from them ) has this sorted out and now everything is working. Just waiting for the dns to take hold on the wifes account and I'll be a happy camper. __________________ A friend is someone who will bail you out of jail, but your best friend is the one sitting next to you saying: "That was awesome man!!" http://www.marden.ca SH111 (66.7.202.25)

May 10th, 2005, 9:43 AM	#7 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,754 posts Gave thanks: 946 Thanked 806 times	http://sh71.surpasshosting.com/~marden4/ Yes, earlier it was secretly taken care of once you posted here. We apologize that our system was acting up. Due to your post and a post from another user, we found out that about 5 accounts did not install correctly, while the others were installed fine, so we have looked into this issue. __________________ Follow Surpass on Twitter and Facebook And there's my own Twitter and LinkedIn

May 10th, 2005, 10:43 AM	#8 (permalink)
marden Registered User Seasoned Poster Joined in May 2005 Hosted on SH71 71 posts Gave thanks: 0 Thanked 0 times	I'm guessing that the other customer was myself using the wifes email account. I set her up with an account also and the same thing happened, recieved the info but the account wasn't active. I submitted a ticket in her name also __________________ A friend is someone who will bail you out of jail, but your best friend is the one sitting next to you saying: "That was awesome man!!" http://www.marden.ca SH111 (66.7.202.25)

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