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Old June 7th, 2005, 3:03 PM   #10 (permalink)
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Quote:
Originally Posted by Traill
I've just received exactly the same email, as if I have just signed up to Surpass when I haven't (I did last month) - the details in it are "empty" as described above... help!

Moreover, my site is down now, it wont connect. I've sent a ticket, hopefully they can sort it...

This is EXACTLY what happened to me today. I received that e-mail last night and I was confused as to why I had received it. I purchased my site last month and already had it hosted.

And now my site is down as well.
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Old June 7th, 2005, 3:07 PM   #11 (permalink)
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can you put your server name and web address in your signature?
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Old June 7th, 2005, 3:09 PM   #12 (permalink)
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I've contacted the desk and theyve been very helpful
- apparently server SH72 is being worked on by Admins (according to Sam), and theyre working hard to try and get it sorted for us and back online as soon as possible...

I know SH72 is a new server but it would be nice if it had it's own thread in the Shared Hosting forum on here, then they can post up if things are wrong and we dont have to bother the Support desk! Every other server has a thread, reckon Kayla should get on the case
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Old June 7th, 2005, 3:10 PM   #13 (permalink)
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http://www.sothisisit.com

I actually dont know the server. Apparently, my site has to be up to find out?
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Old June 7th, 2005, 3:12 PM   #14 (permalink)
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They used to give you your server name in the activation email, but they dont now - I had to email support to find out! They were very good about it though...

Your symptoms look the same as mine, reckon your on the same server as me(SH72), because its the newest and we signed up at roughly the same time..
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Old June 7th, 2005, 3:17 PM   #15 (permalink)
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Quote:
Originally Posted by sothisisit
http://www.sothisisit.com

I actually dont know the server. Apparently, my site has to be up to find out?
you're on SH72 as well...
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Old June 7th, 2005, 3:19 PM   #16 (permalink)
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how did you find that out ozzy?
explains the problem anyway!
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Old June 7th, 2005, 3:20 PM   #17 (permalink)
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i did a whois search on his domain name and found that their was pointed to the same DNS as you were and since you know you're on SH72, then so should theirs...
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Old June 7th, 2005, 3:35 PM   #18 (permalink)
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hey what about me!
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