Nessuno

hi,
i've just signed up for a reseller account, and after the payment i received 1st the payment e-mail, and then the account activation email, but....
DNS for our shared hosting accounts:
{{primary_ns}} {{primary_ns_ip}}
{{secondary_ns}} {{secondary_ns_ip}}


how can i know my ns?...
and also for the cpanel...

IP: {{ip}}

Username: {{whm_username}}

Password: {{whm_password}}

!!! i can't know my ip address!!!
is there any way to know my server ip, my nameservers, my temporary address or have i to email the support?
thank's!

David

i'd suggest emailing support

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dirty

i keep getting this same email...everytime i email support they just resend me the same email. It been going on for like a month now.

David

have you explained to them that the email they keep sending is messed up? which email service do you use?

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sam

yes, is this still an issue?

without any details like a ticket id or a domain name there's enough information for a helpdesk search.

dirty

yes i keep sending the email back to you guys showing you what is says...my domain name is www.eight0three.com. Ive had it sent to my domains email, my gmail address, and another site that im hosten on and i still get the same thing at all three.

sam

dirty - thats very odd. the most recent ticket i see regarding that account was closed on may 26th and billing indicated they resent the welcome email to an mail account at the domain in question.

before that the last ticket i see from you was in september for a different issue.

any chance you run spam assasin or something that might consider the message spam?

if you have any other ticket ids, i'll look further into this.

dirty

yeah i got that email and it was blank too, and yeah this ticket was closed i just didnt bother to email again because i didnt really have the need to go into my cpanel. The only spam blocker i have is outlook and it is set to send the emails it considers spam to my junk folder so i can look and decide if its spam myself.

Traill

I've just received exactly the same email, as if I have just signed up to Surpass when I haven't (I did last month) - the details in it are "empty" as described above... help!

Moreover, my site is down now, it wont connect. I've sent a ticket, hopefully they can sort it...

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Server: SH72
Website: Judge Jules Tracklistings Archive