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June 20th, 2005, 10:39 PM
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#11 (permalink) |
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Registered User
Seasoned Poster
Joined in Jun 2005
37 posts
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Well like i said,i think what they are doing holding back almost a week or so for hosting when someone has paid them is very unprofessional...now i wished i didn't use them...
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June 21st, 2005, 12:13 AM
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#12 (permalink) |
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Registered User
Fresh Surpasser
Joined in Jun 2005
9 posts
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Thanked 0 times
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Yes .. I signed up last Thursday and have gotten an email saying they got my payment and welcome and all that , but that's it. Im still waiting for the one will all the info I need to get it running.
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June 21st, 2005, 10:41 AM
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#13 (permalink) | |
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Surpass Fan
Excelling Contributor
Joined in Feb 2005
Lives in california
Hosted on kramer
916 posts
Gave thanks: 0
Thanked 0 times
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Quote:
__________________
ozzy djodesigns.com Server = kramer "mi surpass es su surpass" |
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August 1st, 2005, 9:28 PM
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#15 (permalink) |
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Registered User
Fresh Surpasser
Joined in Aug 2005
2 posts
Gave thanks: 0
Thanked 0 times
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i signed up about 8 hours ago maybe less and i'm having the same problem and i've contacted the support i'll see hwat happens. I've been told that billing service has been contacted. Someone is slacking off =/
Anyway if by tommorow i don't have the hosting then i'll see what to do |
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August 1st, 2005, 10:53 PM
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#16 (permalink) | |
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is scientific.
Resident.
Joined in Mar 2004
Lives in fear of Obama.
Hosted on Pass 7
13,152 posts
Gave thanks: 8
Thanked 35 times
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Billing works normal business hours (9-5). It can take up to 24 hours for your site to be activated on a normal scedual (ie. if they are bogged down, it may take longer).
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August 1st, 2005, 11:34 PM
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#17 (permalink) | |
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Marketing Maven
Surpass Staff
Joined in May 2003
Lives in Chicago
24,754 posts
Gave thanks: 946
Thanked 806 times
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Quote:
 We analyze each order to make sure no fraud orders are placed. If we did instant activation there would be spam being sent from the servers and phishing operations the minute those criminals got their account info. Your order would be activated sometime during the night if not even within the next hour. This is a normal wait time. |
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August 1st, 2005, 11:50 PM
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#18 (permalink) | |
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CTO, Surpass Hosting
Super #1
Joined in Apr 2003
Lives in Florida
1,824 posts
Gave thanks: 10
Thanked 134 times
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Quote:
Beth and others I apologize about any wait you have done. We do not like to rush in activating accounts and overloading servers. I will be happy to refund your money in full if that is what you would like. Unfortunately the honest truth is we got over 40 sign ups in 1 day and it put the server in 80% used status. We do not like to overload our servers thus we had to setup a new one right away and it pushed us back 36 hours on accounts being activated. I appreciate your patience and hope you maintain professionalism on our forum. |
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