accidentally cancelled paypal subscription?

meganlc · August 23rd, 2005, 7:10 PM

Hi,

I signed up for surpass hosting yesterday and payed via paypal.

I removed my credit card from my paypal account, and this seems to have cancelled my subscription to surpass billing. I am not sure what to do about this. My surpass account has been created, and all seems to be working fine there, but I was just wondering how to go about fixing the problem in paypal? Or alternatively putting a credit card on file with surpass rather than using paypal? (I tried to pay with my visa card when I was applying, but I kept getting errors, so I decided to put my card on paypal to pay)

I created a help ticket around 12 hours ago and haven't had a response yet.

Just wondering if someone could help a newbie out :-D

Megan

meganlc · August 24th, 2005, 2:56 AM

sorry to be a pest, but is any one (i.e. support staff) able to help me? my help ticket still has not been answered, either, and it's now been about 20 hours since I started the ticket.

:-)

**ceo** · August 24th, 2005, 3:08 AM

I assume you sent your ticket to Billing

Surpass?

Well, anyway, just so you know, the billing department works normal business hours...so as crappy as it sounds, you probably won't hear anything until later today.

meganlc · August 24th, 2005, 3:11 AM

yep sure did :-)

oh ok, I am in Australia so I am not too sure what times everyone is operating on.

20 hours just seemed like a long time between the ticket and the (non) reply, even with a time difference.

thanks :-)

**ceo** · August 24th, 2005, 3:19 AM

Where's Ancyru when I need him, he's in Australia.

Anyway, yeah Surpass is in the Eastern time zone (which makes zero amounts of math for me)...I have no idea what the offset is for Australia, but I can tell you that it's after 2am when I'm posting this.

EDIT: Derr forgot the rest of what I wanted to say...anyhow, you could always bump your ticket if you don't hear something after business hours ('bout 7 hours from now), it'll put it back higher in the queue.

**Ancyru** · August 24th, 2005, 5:33 AM

Ancyru is right here [=

Australia is AEST, so we have our own Eastern time zone. According to your post, it's Wednesday 24, August 2005

04:19pm

**Ancyru** · August 24th, 2005, 5:38 AM

Oh and by the way, Australia is 14hours ahead of Florida (SurpassHosting).

**Skipdawg** · August 24th, 2005, 12:05 PM

Quote:

Originally Posted by Ancyru

Oh and by the way, Australia is 14hours ahead of Florida (SurpassHosting).

That makes ya 17 hours ahead of me. kewl

subvertdesign · August 24th, 2005, 9:59 PM

I have the same exact problem. I emailed billing a few weeks ago. Still no response.

August 23rd, 2005, 7:10 PM	#1 (permalink)
meganlc Registered User Fresh Surpasser Joined in Aug 2005 3 posts Gave thanks: 0 Thanked 0 times	accidentally cancelled paypal subscription? Hi, I signed up for surpass hosting yesterday and payed via paypal. I removed my credit card from my paypal account, and this seems to have cancelled my subscription to surpass billing. I am not sure what to do about this. My surpass account has been created, and all seems to be working fine there, but I was just wondering how to go about fixing the problem in paypal? Or alternatively putting a credit card on file with surpass rather than using paypal? (I tried to pay with my visa card when I was applying, but I kept getting errors, so I decided to put my card on paypal to pay) I created a help ticket around 12 hours ago and haven't had a response yet. Just wondering if someone could help a newbie out :-D Megan

August 24th, 2005, 5:33 AM	#6 (permalink)
Ancyru L'Awesome Advocate Super #1 Joined in May 2004 Lives in .au Hosted on Mango 2,423 posts Gave thanks: 1 Thanked 5 times	Ancyru is right here [= Australia is AEST, so we have our own Eastern time zone. According to your post, it's Wednesday 24, August 2005 04:19pm __________________ When I get sad, I stop being sad, and be AWESOME instead. True story.

August 24th, 2005, 5:38 AM	#7 (permalink)
Ancyru L'Awesome Advocate Super #1 Joined in May 2004 Lives in .au Hosted on Mango 2,423 posts Gave thanks: 1 Thanked 5 times	Oh and by the way, Australia is 14hours ahead of Florida (SurpassHosting). __________________ When I get sad, I stop being sad, and be AWESOME instead. True story.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

August 24th, 2005, 2:56 AM	#2 (permalink)
meganlc Registered User Fresh Surpasser Joined in Aug 2005 3 posts Gave thanks: 0 Thanked 0 times	sorry to be a pest, but is any one (i.e. support staff) able to help me? my help ticket still has not been answered, either, and it's now been about 20 hours since I started the ticket. :-)

August 24th, 2005, 3:08 AM	#3 (permalink)
ceo Senior Member Super #1 Joined in Jan 2005 1,546 posts Gave thanks: 70 Thanked 33 times	I assume you sent your ticket to Billing Surpass? Well, anyway, just so you know, the billing department works normal business hours...so as crappy as it sounds, you probably won't hear anything until later today.

August 24th, 2005, 3:11 AM	#4 (permalink)
meganlc Registered User Fresh Surpasser Joined in Aug 2005 3 posts Gave thanks: 0 Thanked 0 times	yep sure did :-) oh ok, I am in Australia so I am not too sure what times everyone is operating on. 20 hours just seemed like a long time between the ticket and the (non) reply, even with a time difference. thanks :-)

August 24th, 2005, 3:19 AM	#5 (permalink)
ceo Senior Member Super #1 Joined in Jan 2005 1,546 posts Gave thanks: 70 Thanked 33 times	Where's Ancyru when I need him, he's in Australia. Anyway, yeah Surpass is in the Eastern time zone (which makes zero amounts of math for me)...I have no idea what the offset is for Australia, but I can tell you that it's after 2am when I'm posting this. EDIT: Derr forgot the rest of what I wanted to say...anyhow, you could always bump your ticket if you don't hear something after business hours ('bout 7 hours from now), it'll put it back higher in the queue.

August 24th, 2005, 9:59 PM	#9 (permalink)
subvertdesign Registered User Fresh Surpasser Joined in Aug 2005 1 posts Gave thanks: 0 Thanked 0 times	I have the same exact problem. I emailed billing a few weeks ago. Still no response.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)