fleshas

hello friends..
First of all i want to say sorry for my bad english...

I am very unhappy, that i have business with Surpasshosting. I think this post will be deleted. 1.3 year's ago i bought reseller from surpas. Everything was god... But.. some days ago i bought shared hosting plan, and write to cancel my reseller.. So.. THAY cancel new hosting request ( money charget but account not created), but reseller WORKING! But i can't login.. Passwords incorect.. i posted a lot in tickets system.. now ~36hours no answer.. i Need shared hosting account, money charged.. but they doing nothing... i don't know what to do just waiting...

Skipdawg

Did you get the email from Technical Support with the Ticket ID and Key numbers in it?

You should have received that in at least 5 to 10 minutes after you submitted your ticket to support. All of mine have come to me in less than 5 minutes.

If you did not get that your email may not have reached them. If you did get that you may want to email them for a status update of your ticket issue. You can do that from the sent email. If you did not get that you may want to email support directly with the information.

supportsurpasshosting.com

You may also want to contact Billing to see if they know what is going on with your account also. billingsurpasshosting.com

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fleshas

i got a lot of emails.. they post ~7 posts... but now no answering.. just leave me with my problems..
Hard to cancel my reseller account and setup new shared... That's all problems..

Skipdawg

Well you said 36 hours has gone by. Email and ask for the status of what is going on.

Note that billing works day time only business hours. Someone else may know the exact times. But support works 24 hours a day. They should be able to look and see what the status of your account is at least.

7 emails? What have they told you so far?

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H

Billing works Monday through Friday; 9am-5pm just like normal business hours.

If there's been an extended period with no communication, please reply to the ticket to bump it in the queue.

fleshas

checked 5 minutes ago... No any emails in my box , no any changes in my account "my.surpass"

"Andrius,

Please send the payment email that you received, either from PayPal or 2checkout that contains your order information."

i send this information 36hours ago.. No answering.. No any actions.. really GOOD

Kayla

The emails you sent were very confusing and you sent multiple emails. This is why.

I will recheck your tickets to make sure everything is in order but this problem arised due to the amount of tickets sent and the different requests you made.