icon Get the most out of Surmunity, read our tips here! Need an interesting blog to read? You've got to read the Surpass Blog! | Welcome! Please register to access all of our features.

» Surpass Web Hosting Forums » Choosing Surpass » Signed Up? » Billing Issues.. where?

Signed Up? If you're new with a question, ask here!

Reply
 
LinkBack Thread Tools Search this Thread
Old September 7th, 2005, 3:19 PM   #1 (permalink)
Senior Member
Super #1
 
FredFredrickson's Avatar
 
Joined in Nov 2003
Lives in New Hampshire
1,182 posts
Gave thanks: 3
Thanked 22 times
Question Billing Issues.. where?

I've had my account for almost 2 years now, and it's about time that my subscription is over. Where can I go to put in my credit card information to renew for the next year? I don't want to do the wrong thing and accidentally sign up a new account..
__________________
The Coding Blog - Follow along as we discover and discuss everything it takes to code an entire website, start to finish! [Latest Entry: 4/4/08 - Starting a Website]
FredFredrickson is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old September 8th, 2005, 9:18 AM   #2 (permalink)
Senior Member
Super #1
 
FredFredrickson's Avatar
 
Joined in Nov 2003
Lives in New Hampshire
1,182 posts
Gave thanks: 3
Thanked 22 times
I sent an email to billing a week ago, and haven't gotten a response. I would very much like to get this taken care of, as my account expires tomorrow. I would like a smooth transition...
__________________
The Coding Blog - Follow along as we discover and discuss everything it takes to code an entire website, start to finish! [Latest Entry: 4/4/08 - Starting a Website]
FredFredrickson is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old September 8th, 2005, 9:36 AM   #3 (permalink)
Searcher
Surpass Staff
 
Kayla's Avatar
 
Joined in May 2003
Lives in Orlando
24,448 posts
Gave thanks: 935
Thanked 783 times
The last response we sent you was

Posted on 23 Aug 2005 07:36 PM

At this time the ticket is closed... due to no reply for whatever reason.

I am resending the last reply that was made. Let me know if you get it this time or not.
Kayla is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old September 9th, 2005, 10:42 PM   #4 (permalink)
Senior Member
Super #1
 
FredFredrickson's Avatar
 
Joined in Nov 2003
Lives in New Hampshire
1,182 posts
Gave thanks: 3
Thanked 22 times
HEEEEEEEEEEEEEEEELLLLLLLLLLLP My account is finished TONIGHT!!!!!! and i still haven't renewed!!! Billing has mailed me multiple times telling me the same response each time, that they wanted to "ensure your account was renewed and to avoid downtime" except it wasn't renewed.. I know this, cause I have the credit card and I haven't put it in yet. Please show me the way to renew my account manually with MY NEW credit card, as I am changing payment method. ...
__________________
The Coding Blog - Follow along as we discover and discuss everything it takes to code an entire website, start to finish! [Latest Entry: 4/4/08 - Starting a Website]
FredFredrickson is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old September 9th, 2005, 10:46 PM   #5 (permalink)
Senior Member
Super #1
 
FredFredrickson's Avatar
 
Joined in Nov 2003
Lives in New Hampshire
1,182 posts
Gave thanks: 3
Thanked 22 times
I would appreciate not to have down time. I don't want to be a bother, just tell me where to put in my payment info and I'll be out of your hair.
__________________
The Coding Blog - Follow along as we discover and discuss everything it takes to code an entire website, start to finish! [Latest Entry: 4/4/08 - Starting a Website]
FredFredrickson is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On