Scribe

Please will an admin try and help me sort this, no offence but tech support (in this case sales) has been less than usefull and not very promt in handling my issues.

I have paid for an OC10 package, that's a years money that is a lot for me.

I have had no signs of an account setup attempt other than that 2CO.COM confirmed my purchase (no emails from surpass). It doesnt appear in my.suprass as pending either.

It has been 27 hours since i made the purchase and still no account or attempt to update me on the status.

I've read about other people having issues and it not being resolved at all so i'm a bit skeptical.

I am an existing customer and i was prompted to upgrade package when my current shared package exceeded its bandwidth limits. This of course means that whilst i'm left waiting, mine, and friends websites are down. Some of which have a lot of hits.

So please, i've been happy with surpass' handling of situations until now, can someone just help me get this resolved so i can keep up my good opinions of surpass.

john

Scribe,

I understand your frustration, but unfortunately, unless Kayla stumbles across this thread, you won't get this situation resolved here.

Try sending an email to billing and see if that does anything for you. It's definitely worth a try.

If you don't get results from that by the end of business tomorrow, post back and we'll come up with something else.

John

Scribe

thankgod, Kayla did stumble accross the thread and solved the problem overnight without any more details from me (i live in uk so was sleeping).

Kayla you're the best!!!

john

Yes she is. Kayla tends to come to the rescue when you need her the most.

However, it is still usually best to send issues that normally can't be solved here to the appropriate email address first (I know you did do that in this case), as she can't be everywhere at once (or can she? ).


Glad to hear that you're back in business.


John