ticket deleted?

**ozzy** · November 9th, 2005, 3:02 PM

has anyone ever submitted a ticket but had it deleted from the helpdesk system?

i submitted a question last night about a possible upgrade to my server, i try to login this morning to see it and it's no longer there. no response, no "sorry ozzy but you're an idiot and we can't do that".

anyone have any ideas on what i should do from here?

**David** · November 9th, 2005, 5:10 PM

Raise another ticket. It could be that it got deleted by accident. I know I've hit the wrong button on things before.

**ozzy** · November 9th, 2005, 5:49 PM

right on... i was just wondering if maybe they were trying to say "hey ozzy, you're an idiot" nicely.

**David** · November 9th, 2005, 11:27 PM

heh, that's kind of what I said when they fixed my server a while back. I was trying to do the tutorial Aric had put up about securing SSH and managed to lock anyone out who wasn't physically in the building with it. They emailed me and told me that they can set up any security I'd like, all I have to do is ask which translated to me as "David, stop breaking this thing or we're coming to kill you"....but in a nice loving way. lol

**demontech** · November 12th, 2005, 6:07 PM

Quote:

Originally Posted by ozzy

right on... i was just wondering if maybe they were trying to say "hey ozzy, you're an idiot" nicely.

I'm pretty sure they woud not say that even if they wanted :P
They are to kind. This happens to me once but i just created a new ticket and got it sorted out.

**benjamin** · November 12th, 2005, 6:44 PM

Yeah, the folks at Surpass are definitely a polite/kind bunch. I have seen instances where other hosts deleted tickets all the time without warning (not on my accounts but it was still annoying & unprofessional). I'm sure this was just a glitch or human error.

**demontech** · November 12th, 2005, 6:57 PM

Well I have know Surpass for a long time and I'm sure they will not just delete an open ticket.

**ozzy** · November 12th, 2005, 9:08 PM

it's all been resolved so it's all good!

**benjamin** · November 12th, 2005, 9:50 PM

Quote:

Originally Posted by demontech

Well I have know Surpass for a long time and I'm sure they will not just delete an open ticket.

Yes, just in case I wasn't clear, I was agreeing with you. The problems I saw were with other hosts, not Surpass.

November 9th, 2005, 3:02 PM	#1 (permalink)
ozzy Surpass Fan Excelling Contributor Joined in Feb 2005 Lives in california Hosted on kramer 916 posts Gave thanks: 0 Thanked 0 times	ticket deleted? has anyone ever submitted a ticket but had it deleted from the helpdesk system? i submitted a question last night about a possible upgrade to my server, i try to login this morning to see it and it's no longer there. no response, no "sorry ozzy but you're an idiot and we can't do that". anyone have any ideas on what i should do from here? __________________ ozzy djodesigns.com Server = kramer "mi surpass es su surpass"

November 9th, 2005, 5:49 PM	#3 (permalink)
ozzy Surpass Fan Excelling Contributor Joined in Feb 2005 Lives in california Hosted on kramer 916 posts Gave thanks: 0 Thanked 0 times	right on... i was just wondering if maybe they were trying to say "hey ozzy, you're an idiot" nicely. __________________ ozzy djodesigns.com Server = kramer "mi surpass es su surpass"

November 12th, 2005, 6:44 PM	#6 (permalink)
benjamin Sur, pass the salt Excelling Contributor Joined in Sep 2005 Lives in kayla's dvd-rw tray Hosted on Pass44 811 posts Gave thanks: 46 Thanked 54 times	Yeah, the folks at Surpass are definitely a polite/kind bunch. I have seen instances where other hosts deleted tickets all the time without warning (not on my accounts but it was still annoying & unprofessional). I'm sure this was just a glitch or human error. __________________ Benjamin Server: Pass44

November 12th, 2005, 6:57 PM	#7 (permalink)
demontech Demontech Hosting CEO Excelling Contributor Joined in Oct 2004 Lives in Stockholm, Sweden Hosted on PASS39 744 posts Gave thanks: 0 Thanked 3 times	Well I have know Surpass for a long time and I'm sure they will not just delete an open ticket. __________________ Sincerely, Demon High Quality Hosting Service Provided By --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

November 12th, 2005, 9:08 PM	#8 (permalink)
ozzy Surpass Fan Excelling Contributor Joined in Feb 2005 Lives in california Hosted on kramer 916 posts Gave thanks: 0 Thanked 0 times	it's all been resolved so it's all good! __________________ ozzy djodesigns.com Server = kramer "mi surpass es su surpass"

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