Switching over to Surpass *Crossed Eyes*

Pic100Girl · December 9th, 2005, 10:32 PM

I have setup a few sites on Surpass.. (but from the ground up) - I am attempting to TRANSFER a site.. and, it has become the transfer from hell!

Homestead is/was hosting
Customer wanted to leave but keep domain name
I registered with Surpass
I requested to transfer the domain

Homestead said I had to use a 3rd party and the client owed 24.00 so they wouldn't transfer

Customer paid 24.00 - and, now when I request the transfer - Surpass wants another 15.00

Mu customer has no home.

What is it I am missing here?

Help me soon.. I have pulled out almost all of my hair.. and, it is not a pretty picture!

Thanks!

**Bigjohn** · December 9th, 2005, 11:34 PM

15 is a typical charge for transfering a domain, regardless of what ever other fees that your friend/client owed the prior host.

But the good news is that you dont HAVE to transfer a domain until 90 days before it expires, if you don't want to.

who is the domain registered with now? what is the domain name?

Pic100Girl · December 10th, 2005, 12:07 AM

I think the frustration is more that I thought I did everything I needed to do.. but, I can't seem to get it moved.

The domain on Homestead that I want to move (and, their bill is paid so Homestead says the account is closed and *can* move) is:

www.lathropchamber.org

Now it says it is disabled.. I paid the 15.00 fee to have Surpass transfer it.. then Homestead told Surpass since it is an "org" a 3rd party has to move it...

So.. now.. I feel like I am just "caught" somewhere in na-na land.

Does this give you more insight?

Recap:

lathropchamber.org contracted us to rebuild their site.. we did.

We loaded it on Homestead and it ran fine.

They expired with Homestead (not the domain name - but, their account with Homestead) - they wanted to move from Homestead to Surpass - less costs more advantages.

Since they expired.. Homestead put up "disabled message".

We registered hosting for them with Surpass - and went to move them.

They said.. you owe 24.00 - you can't move them - client paid the 24.00 and now Homestead says - okay.. you can move.

We initiate the transfer - Surpass says.. 15.00.. which I know can't be right..

*pitiful sigh while hanging my head*

I could use some of that homemade beer about now..

*Smiles*

Pic100Girl · December 10th, 2005, 12:08 AM

Oh.. and, we paid the 15.00 to transfer once already..

**Bigjohn** · December 10th, 2005, 11:34 AM

Contact Surpass - .org can be moved by anyone, homestead is smoking crack. It's being done at your request. You can have the owner of the domain write up a letter authorizing it on their letterhead too and fax a copy to both surpass and homestead - that solves all your "authorization" problems.

The domain shows as being reserved at homestead, so they are the current registrar I would guess. And the whois record shows some hotmail address for the administrator.

What I would say is immediatly contact homestead, tell them to point the domain to YOUR surpass DNS servers. Once that is done, surpass will be the "home" of the domain. This is a temporary fix until the transfer happens. When the transfer happens you will have to go to your surpass domains control panel and change the DNS there. If you don't the domain will "disappear" for a short time, until this is done.

**demontech** · December 14th, 2005, 11:27 AM

Generally when you transfer a domain name it works in this way (Short version)
1.You order a transfer and pay for it.
2 a.You unlock the domain in the Domain Control Panel at you registrar.
2 b.You get an email from you registrar to accept the transfer. OR
2 c. You registrar get an email to accept the transfer.
3. You accept the transfer at your new registrar.

If homestead have their setup like 2c they most accept the transfer. You may contact them and ask them about this.

December 9th, 2005, 10:32 PM	#1 (permalink)
Pic100Girl Registered User Fresh Surpasser Joined in Dec 2005 4 posts Gave thanks: 0 Thanked 0 times	Switching over to Surpass Crossed Eyes I have setup a few sites on Surpass.. (but from the ground up) - I am attempting to TRANSFER a site.. and, it has become the transfer from hell! Homestead is/was hosting Customer wanted to leave but keep domain name I registered with Surpass I requested to transfer the domain Homestead said I had to use a 3rd party and the client owed 24.00 so they wouldn't transfer Customer paid 24.00 - and, now when I request the transfer - Surpass wants another 15.00 Mu customer has no home. What is it I am missing here? Help me soon.. I have pulled out almost all of my hair.. and, it is not a pretty picture! Thanks!

December 9th, 2005, 11:34 PM	#2 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,395 posts Gave thanks: 28 Thanked 94 times	15 is a typical charge for transfering a domain, regardless of what ever other fees that your friend/client owed the prior host. But the good news is that you dont HAVE to transfer a domain until 90 days before it expires, if you don't want to. who is the domain registered with now? what is the domain name? __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

December 10th, 2005, 12:07 AM	#3 (permalink)
Pic100Girl Registered User Fresh Surpasser Joined in Dec 2005 4 posts Gave thanks: 0 Thanked 0 times	More Info.. thanks so much! I think the frustration is more that I thought I did everything I needed to do.. but, I can't seem to get it moved. The domain on Homestead that I want to move (and, their bill is paid so Homestead says the account is closed and can move) is: www.lathropchamber.org Now it says it is disabled.. I paid the 15.00 fee to have Surpass transfer it.. then Homestead told Surpass since it is an "org" a 3rd party has to move it... So.. now.. I feel like I am just "caught" somewhere in na-na land. Does this give you more insight? Recap: lathropchamber.org contracted us to rebuild their site.. we did. We loaded it on Homestead and it ran fine. They expired with Homestead (not the domain name - but, their account with Homestead) - they wanted to move from Homestead to Surpass - less costs more advantages. Since they expired.. Homestead put up "disabled message". We registered hosting for them with Surpass - and went to move them. They said.. you owe 24.00 - you can't move them - client paid the 24.00 and now Homestead says - okay.. you can move. We initiate the transfer - Surpass says.. 15.00.. which I know can't be right.. pitiful sigh while hanging my head I could use some of that homemade beer about now.. Smiles

December 10th, 2005, 11:34 AM	#5 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,395 posts Gave thanks: 28 Thanked 94 times	Contact Surpass - .org can be moved by anyone, homestead is smoking crack. It's being done at your request. You can have the owner of the domain write up a letter authorizing it on their letterhead too and fax a copy to both surpass and homestead - that solves all your "authorization" problems. The domain shows as being reserved at homestead, so they are the current registrar I would guess. And the whois record shows some hotmail address for the administrator. What I would say is immediatly contact homestead, tell them to point the domain to YOUR surpass DNS servers. Once that is done, surpass will be the "home" of the domain. This is a temporary fix until the transfer happens. When the transfer happens you will have to go to your surpass domains control panel and change the DNS there. If you don't the domain will "disappear" for a short time, until this is done. __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

December 14th, 2005, 11:27 AM	#6 (permalink)
demontech Demontech Hosting CEO Excelling Contributor Joined in Oct 2004 Lives in Stockholm, Sweden Hosted on PASS39 744 posts Gave thanks: 0 Thanked 3 times	Generally when you transfer a domain name it works in this way (Short version) 1.You order a transfer and pay for it. 2 a.You unlock the domain in the Domain Control Panel at you registrar. 2 b.You get an email from you registrar to accept the transfer. OR 2 c. You registrar get an email to accept the transfer. 3. You accept the transfer at your new registrar. If homestead have their setup like 2c they most accept the transfer. You may contact them and ask them about this. __________________ Sincerely, Demon High Quality Hosting Service Provided By --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

December 10th, 2005, 12:08 AM	#4 (permalink)
Pic100Girl Registered User Fresh Surpasser Joined in Dec 2005 4 posts Gave thanks: 0 Thanked 0 times	Oh.. and, we paid the 15.00 to transfer once already..

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