saigon

Having huge problems with my site in that it's it's giving me this error message (it was fine 3 hours ago and I've not touched anything)

Forbidden
You don't have permission to access / on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.


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Apache/1.3.34 Server at www.naughtytime.co.uk Port 80

On absolutely everything on the server, including the HTML only splash page, I can however access cpanel, ftp and my mail.

Tried submitting a ticket only to find out my account was not recognised...tried asking for a new password to be sent out only to be told my registered address is not on the system, so I can't even submit a ticket. Tried sending a mail to supportsurpasshosting.com only to be sent a mail back telling me to submit a ticket. So not a clue where to go from here.

Not only is it putting customers off, but I'm wasting more money because my google adwords account is still running

weedavid

Seems "fine" to me, in as much as the "content" is there.

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wee David
Pass 14

saigon

you mean it's all there when you visit??

this is truly messed up!!!

why is it blocking me then??

Just checked with a friend and it's all there for them as well

weedavid

Yeah, it's there in all it's glory. Tried clearing your browsers cache or using a different means of connection?

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wee David
Pass 14

saigon

cleaned out my browsers cache, still getting it...also tried it through a couple of other machines in the house (although it's the same adsl line)

This is really weird. Maybe I've accidentally blocked my own IP, or there's a problem with my connection to the server (although not sure why cpanel would work then)

Just wish I could submit a ticket, but it won't let me access the helpdesk - says my e-mail address is not recognised.

It's definately still up and running....just had the confirmation email through from someone buying something....lol

DewKnight

Try creating a new account on the help desk.. Or I believe you still might be able to submit a ticket without an account, just use a different email address than you previously used (a non-hosted email address, such as Yahoo or Gmail)

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David

That's what I would assume. Your IP is probably blocked.

Not sure why you can't access the desk. Try making a ticket with an alternate email, such as a Yahoo! or Gmail account.

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