site suspended for mySQL calls - Page 2

simple_john · January 12th, 2006, 1:53 PM

FWIW; i dont want to sound like i am totally upset with surpass....

Well, right now i am...
But ive used them for 10 months now, and besides for this past week.. the site has been stable and fast and support's been better than great.

I wish they could resolve the sql issue or change the redirect that indicates an SQL issue not a 'contact billing dept' message.

any idea how long this generally takes? its been about 3 hours now...

Lady Madness · January 12th, 2006, 2:12 PM

it would be interseting to see if these two sites are housed on the same server at this point.

http://mytractorforum.com is on SH67

January 12th, 2006, 2:21 PM

I have no idea. Because my site is suspended, I can't even access my cpanel.

Lady Madness · January 12th, 2006, 2:23 PM

Funny the other site
peoriapundit.com is also a SH67 site

This is a little more than coincidence, that both these people have been having trouble and are both acccused and suspended the same day for the same violation, which one was it if either of them????????

January 12th, 2006, 2:29 PM

Well, the other day they told me that the problem with slow loading was a FIREWALL issue and they were working on it. My site usually gets about 700 visitors a day, but for the past five days has received 4,000 visitors a day. That's not a huge number and I don't have a lot of huge files or bulky graphics.

For all I know this database complaint is just an excuse for some error on their part.

I'm still waiting for a reply from the "suspended accounts department," whom I am sure will refer me to technical support, since this isn't a billing issue. I'm paying for an unlimited number of databases, you know.

Boxer Mom · January 12th, 2006, 2:32 PM

Well with 137 sites running on that one server it's no figure they are having problems.
Sounds to me like overselling space..

**DewKnight** · January 12th, 2006, 2:39 PM

If you are looking at whois records showing how many sites are on the server, that also counts in all subdomains. That is not very many sites on a server, I have seen thousands loaded on a server. That is what you call overselling, not 137.

January 12th, 2006, 2:45 PM

Two customers out of 137 have the exact same "suspended account" message on the exact same day? What a coincidence.

And you might want to tell your folks to not put a misleading error message up that misleads MY VISITORS into thinking I'm a deadbeat. It borders on libel, if not crosses the line entirely.

**DewKnight** · January 12th, 2006, 2:47 PM

The suspended message that shows up is a default setting for WHM. This can't be modified for each individual account. It is what shows up for every account that is suspended.

Please remember that these are user-to-user support forums, I am not Surpass Staff, as is the case with most of the members here. Occasionally admins do visit, but your best bet is to keep in contact with the help desk.

January 12th, 2006, 2:12 PM	#11 (permalink)
Lady Madness Registered User Seasoned Poster Joined in Jun 2004 Lives in Louisville, Ky. Hosted on Mac, Muy, Pass21 86 posts Gave thanks: 0 Thanked 0 times	it would be interseting to see if these two sites are housed on the same server at this point. http://mytractorforum.com is on SH67 __________________ servers: Muy, Mac, Pass21 MadMadDeals.com TingleyFamily.info DylanOliver.com working on Shively.info + more

January 12th, 2006, 2:23 PM	#13 (permalink)
Lady Madness Registered User Seasoned Poster Joined in Jun 2004 Lives in Louisville, Ky. Hosted on Mac, Muy, Pass21 86 posts Gave thanks: 0 Thanked 0 times	Funny the other site peoriapundit.com is also a SH67 site This is a little more than coincidence, that both these people have been having trouble and are both acccused and suspended the same day for the same violation, which one was it if either of them???????? __________________ servers: Muy, Mac, Pass21 MadMadDeals.com TingleyFamily.info DylanOliver.com working on Shively.info + more

January 12th, 2006, 2:39 PM	#16 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,823 posts Gave thanks: 103 Thanked 199 times	If you are looking at whois records showing how many sites are on the server, that also counts in all subdomains. That is not very many sites on a server, I have seen thousands loaded on a server. That is what you call overselling, not 137. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

January 12th, 2006, 2:47 PM	#18 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,823 posts Gave thanks: 103 Thanked 199 times	The suspended message that shows up is a default setting for WHM. This can't be modified for each individual account. It is what shows up for every account that is suspended. Please remember that these are user-to-user support forums, I am not Surpass Staff, as is the case with most of the members here. Occasionally admins do visit, but your best bet is to keep in contact with the help desk. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

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January 12th, 2006, 1:53 PM	#10 (permalink)
simple_john Registered User Fresh Surpasser Joined in Mar 2005 19 posts Gave thanks: 0 Thanked 0 times	FWIW; i dont want to sound like i am totally upset with surpass.... Well, right now i am... But ive used them for 10 months now, and besides for this past week.. the site has been stable and fast and support's been better than great. I wish they could resolve the sql issue or change the redirect that indicates an SQL issue not a 'contact billing dept' message. any idea how long this generally takes? its been about 3 hours now...

January 12th, 2006, 2:21 PM	#12 (permalink)
peoriapundit Guest n/a posts	I have no idea. Because my site is suspended, I can't even access my cpanel.

January 12th, 2006, 2:29 PM	#14 (permalink)
peoriapundit Guest n/a posts	Well, the other day they told me that the problem with slow loading was a FIREWALL issue and they were working on it. My site usually gets about 700 visitors a day, but for the past five days has received 4,000 visitors a day. That's not a huge number and I don't have a lot of huge files or bulky graphics. For all I know this database complaint is just an excuse for some error on their part. I'm still waiting for a reply from the "suspended accounts department," whom I am sure will refer me to technical support, since this isn't a billing issue. I'm paying for an unlimited number of databases, you know.

January 12th, 2006, 2:32 PM	#15 (permalink)
Boxer Mom ~Totally Excited~ Seasoned Poster Joined in Jan 2006 Lives in USA Hosted on MAC 34 posts Gave thanks: 2 Thanked 1 Time in 1 Post	Well with 137 sites running on that one server it's no figure they are having problems. Sounds to me like overselling space..

January 12th, 2006, 2:45 PM	#17 (permalink)
peoriapundit Guest n/a posts	Two customers out of 137 have the exact same "suspended account" message on the exact same day? What a coincidence. And you might want to tell your folks to not put a misleading error message up that misleads MY VISITORS into thinking I'm a deadbeat. It borders on libel, if not crosses the line entirely.

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