My account is suspended and I have no outstanding bill - Page 2

**DewKnight** · January 12th, 2006, 7:01 PM

Let them know that you are ready to fix the problem that they have told you how to fix, and ask if they would unsuspend your account so that you can do that. Please be sure to respond to a current ticket in abuse about that.

**Kayla** · January 12th, 2006, 7:08 PM

Quote:

Originally Posted by peoriapundit

"You need to understand that when your account is suspended, they have to look at and investigate the circumstances surrounding it ..."

No. What YOU need to undestand if that they've told me what I need to do to fix the problem, but they won't give me access to my account, even via FTP, to fix the problem. And they will not fix the problem themselves.

My site has been down for 8 1/2 hours.

You were replied to around 4 P.M. but have failed to mention that here, and now are being a bit hostile toward only good meaning moderators, so this thread is being closed.

**Emmanuel** · January 12th, 2006, 8:31 PM

Quote:

Originally Posted by peoriapundit

No. What YOU need to undestand if that they've told me what I need to do to fix the problem, but they won't give me access to my account, even via FTP, to fix the problem. And they will not fix the problem themselves.

My site has been down for 8 1/2 hours.

You are not the only site which we host, that isn't an excuse for a delay but getting an isssue resolved with the magnitude of your offense within 24 hours is realistic.

This is not a standard issue and lets not forget YOU violated the TOS, most likely unintentionally but YOU are still the violator read here:

http://www.surpasshosting.com/policies.php#c

January 12th, 2006, 7:01 PM	#10 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,817 posts Gave thanks: 101 Thanked 199 times	Let them know that you are ready to fix the problem that they have told you how to fix, and ask if they would unsuspend your account so that you can do that. Please be sure to respond to a current ticket in abuse about that. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

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