My account is suspended and I have no outstanding bill

January 12th, 2006, 1:37 PM

This is the message I get when I try to access my site (peoriapundit.com):

"This Account Has Been Suspended
Please contact the billing/support department as soon as possible."

I have received no bill, and when I log into my account, I am told that I have *no outstanding bill for service.*

Will you please explain to me what has happened? What is going on? This follows three straight days of intermittent site outages. My site has been down since 8:30 this morning (three hours ago) and I need it back up ASAP.

I have submitted two different trouble tickets and have received NO REPLY.

I will be happy to pay a bill -- if I have one -- and if not, I want to know what the problem is.

**DewKnight** · January 12th, 2006, 2:35 PM

When your account is suspended, that is the default page that displays. This may not be a problem with your bill, but may be a problem that your site was causing, maybe an exploited or buggy script. You should try to keep your communications with support about this in one ticket, that way nothing is confused between tickets.. Your ticket should be forwarded to the suspensions department, and they will work with you to solve the problem.

January 12th, 2006, 2:42 PM

I cannot tell you how important it is to get my account unsuspended. It'f been four hours. Please have someone contact me!

**DewKnight** · January 12th, 2006, 2:45 PM

Please remember that these are user-to-user support forums. I am not staff, as is the same with most of the people on the forums. Occasionally admins do visit, but your best bet is to keep in contact with the help desk.

January 12th, 2006, 2:46 PM

OK. Fine. I thought you could help since no one at the "suspended accounts department" seems interested in helping right now.

**DewKnight** · January 12th, 2006, 2:48 PM

The suspended accounts department is not just sitting there. There may be accounts in front of yours that have been suspended. They must research the problems that these accounts have, see what may have caused the problem, and how to fix it.

simple_john · January 12th, 2006, 3:00 PM

any guess on how long this usually takes? its over 4 hours for me and no word from anyone....

**David** · January 12th, 2006, 4:48 PM

You need to understand that when your account is suspended, they have to look at and investigate the circumstances surrounding it, so they can explain to you what the problem was and why it was suspended. They must also determine if your site can be opened again. There aren't as many people in the Abuse department as there are in the rest of the tech support area. It is usually not a 5 or 6 hour process, and it needs to be delt with in the ticket area. That is where your answers will come from.

January 12th, 2006, 6:56 PM

"You need to understand that when your account is suspended, they have to look at and investigate the circumstances surrounding it ..."

No. What YOU need to undestand if that they've told me what I need to do to fix the problem, but they won't give me access to my account, even via FTP, to fix the problem. And they will not fix the problem themselves.

My site has been down for 8 1/2 hours.

January 12th, 2006, 1:37 PM	#1 (permalink)
peoriapundit Guest n/a posts	My account is suspended and I have no outstanding bill This is the message I get when I try to access my site (peoriapundit.com): "This Account Has Been Suspended Please contact the billing/support department as soon as possible." I have received no bill, and when I log into my account, I am told that I have no outstanding bill for service. Will you please explain to me what has happened? What is going on? This follows three straight days of intermittent site outages. My site has been down since 8:30 this morning (three hours ago) and I need it back up ASAP. I have submitted two different trouble tickets and have received NO REPLY. I will be happy to pay a bill -- if I have one -- and if not, I want to know what the problem is.

January 12th, 2006, 2:35 PM	#2 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,823 posts Gave thanks: 103 Thanked 199 times	When your account is suspended, that is the default page that displays. This may not be a problem with your bill, but may be a problem that your site was causing, maybe an exploited or buggy script. You should try to keep your communications with support about this in one ticket, that way nothing is confused between tickets.. Your ticket should be forwarded to the suspensions department, and they will work with you to solve the problem. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

January 12th, 2006, 2:45 PM	#4 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,823 posts Gave thanks: 103 Thanked 199 times	Please remember that these are user-to-user support forums. I am not staff, as is the same with most of the people on the forums. Occasionally admins do visit, but your best bet is to keep in contact with the help desk. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

January 12th, 2006, 2:48 PM	#6 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,823 posts Gave thanks: 103 Thanked 199 times	The suspended accounts department is not just sitting there. There may be accounts in front of yours that have been suspended. They must research the problems that these accounts have, see what may have caused the problem, and how to fix it. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

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January 12th, 2006, 2:42 PM	#3 (permalink)
peoriapundit Guest n/a posts	I cannot tell you how important it is to get my account unsuspended. It'f been four hours. Please have someone contact me!

January 12th, 2006, 2:46 PM	#5 (permalink)
peoriapundit Guest n/a posts	OK. Fine. I thought you could help since no one at the "suspended accounts department" seems interested in helping right now.

January 12th, 2006, 3:00 PM	#7 (permalink)
simple_john Registered User Fresh Surpasser Joined in Mar 2005 19 posts Gave thanks: 0 Thanked 0 times	any guess on how long this usually takes? its over 4 hours for me and no word from anyone....

January 12th, 2006, 6:56 PM	#9 (permalink)
peoriapundit Guest n/a posts	"You need to understand that when your account is suspended, they have to look at and investigate the circumstances surrounding it ..." No. What YOU need to undestand if that they've told me what I need to do to fix the problem, but they won't give me access to my account, even via FTP, to fix the problem. And they will not fix the problem themselves. My site has been down for 8 1/2 hours.

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