New account, can't get into CPanel

snakeyez.us · January 12th, 2006, 4:55 PM

I've already submitted a ticket to support, but I just thought this was odd. When I go to my work site and enter my user/pass for CPanel, I get this:

404 Not Found
The server was not able to find the document (./frontend/cclpanel/index.html) you requested. Please check the url and try again. You might also want to report this error to your webhost.
cpsrvd/10.6.1 Server at www.deanforestryservices.com

Ever seen that before?

**David** · January 12th, 2006, 5:11 PM

Never seen that one before.

snakeyez.us · January 12th, 2006, 5:19 PM

Yeah man, it would be me to have problems. I've been waiting a few hours on this one so far.

snakeyez.us · January 12th, 2006, 5:34 PM

One thing I did notice:

(./frontend/cclpanel/index.html)

I think it should be:

(./frontend/cpanel/index.html)

instead, because my old host was CCL Hosting. I requested to have all my stuff moved over to the new host. I don't know if that's the problem or not, but surely support knows. It's something wrong in a login script or something somewhere.

snakeyez.us · January 12th, 2006, 5:51 PM

Whee! Shivin Hameed fixed my issue. I can log in now! He said "the Cpanel skin was been changed to a nonexistant one" and he fixed it.

Now my disk space remaining is still incorrect, and it says I'm on "Plan 2" (which maybe I am), but I'm sure he'll fix that too.

I feel bad having all this crap to clean up, it's directly my fault from moving my stuff from one host to another. I didn't know how to do it really though. So I'm glad surpasshosting is doing it for me.

**TomK** · January 12th, 2006, 7:10 PM

I too had problems with CPanel. New to Surpass today, and at first was unable to login to CPanel using FireFox 5.1. However works okay on IE 6.0, just not Firefox. Why?

TomK

**David** · January 12th, 2006, 11:53 PM

Because Firefox is the devil. Kathy Bates told me.

Actually, I have no clue but I have noticed that more and more people are having trouble with Firefox these days.

snakeyez.us · January 13th, 2006, 10:41 AM

All issues with my snakeyez.us domain are fixed now. Even the CPanel has been cleaned up to show OC5 plan details instead of my old host's details.

Thanks Surpasshosting support!

January 12th, 2006, 4:55 PM	#1 (permalink)
snakeyez.us Registered User Comfy Contributor Joined in Jan 2006 Lives in Mississippi Hosted on SH142 105 posts Gave thanks: 12 Thanked 4 times	New account, can't get into CPanel I've already submitted a ticket to support, but I just thought this was odd. When I go to my work site and enter my user/pass for CPanel, I get this: 404 Not Found The server was not able to find the document (./frontend/cclpanel/index.html) you requested. Please check the url and try again. You might also want to report this error to your webhost. cpsrvd/10.6.1 Server at www.deanforestryservices.com Ever seen that before? __________________ LanceDean.com SNAKEYEZ.US DeanForestryServices.com SUBMARINEMUSEUMS.ORG Drum228.org all hosted on SH142 (66.7.205.59)

January 12th, 2006, 5:19 PM	#3 (permalink)
snakeyez.us Registered User Comfy Contributor Joined in Jan 2006 Lives in Mississippi Hosted on SH142 105 posts Gave thanks: 12 Thanked 4 times	Yeah man, it would be me to have problems. I've been waiting a few hours on this one so far. __________________ LanceDean.com SNAKEYEZ.US DeanForestryServices.com SUBMARINEMUSEUMS.ORG Drum228.org all hosted on SH142 (66.7.205.59)

January 12th, 2006, 5:34 PM	#4 (permalink)
snakeyez.us Registered User Comfy Contributor Joined in Jan 2006 Lives in Mississippi Hosted on SH142 105 posts Gave thanks: 12 Thanked 4 times	One thing I did notice: (./frontend/cclpanel/index.html) I think it should be: (./frontend/cpanel/index.html) instead, because my old host was CCL Hosting. I requested to have all my stuff moved over to the new host. I don't know if that's the problem or not, but surely support knows. It's something wrong in a login script or something somewhere. __________________ LanceDean.com SNAKEYEZ.US DeanForestryServices.com SUBMARINEMUSEUMS.ORG Drum228.org all hosted on SH142 (66.7.205.59)

January 12th, 2006, 5:51 PM	#5 (permalink)
snakeyez.us Registered User Comfy Contributor Joined in Jan 2006 Lives in Mississippi Hosted on SH142 105 posts Gave thanks: 12 Thanked 4 times	Whee! Shivin Hameed fixed my issue. I can log in now! He said "the Cpanel skin was been changed to a nonexistant one" and he fixed it. Now my disk space remaining is still incorrect, and it says I'm on "Plan 2" (which maybe I am), but I'm sure he'll fix that too. I feel bad having all this crap to clean up, it's directly my fault from moving my stuff from one host to another. I didn't know how to do it really though. So I'm glad surpasshosting is doing it for me. __________________ LanceDean.com SNAKEYEZ.US DeanForestryServices.com SUBMARINEMUSEUMS.ORG Drum228.org all hosted on SH142 (66.7.205.59)

January 13th, 2006, 10:41 AM	#8 (permalink)
snakeyez.us Registered User Comfy Contributor Joined in Jan 2006 Lives in Mississippi Hosted on SH142 105 posts Gave thanks: 12 Thanked 4 times	All issues with my snakeyez.us domain are fixed now. Even the CPanel has been cleaned up to show OC5 plan details instead of my old host's details. Thanks Surpasshosting support! __________________ LanceDean.com SNAKEYEZ.US DeanForestryServices.com SUBMARINEMUSEUMS.ORG Drum228.org all hosted on SH142 (66.7.205.59)

January 12th, 2006, 7:10 PM	#6 (permalink)
TomK Just another User..... Comfy Contributor Joined in Jan 2006 207 posts Gave thanks: 9 Thanked 14 times	I too had problems with CPanel. New to Surpass today, and at first was unable to login to CPanel using FireFox 5.1. However works okay on IE 6.0, just not Firefox. Why? TomK

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