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Old January 25th, 2006, 3:24 PM   #1 (permalink)
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IP & DNS Issues

Greetings,

I would like to make sure I am using the correct IP address to access my domain. I have had the account for a while but have not tried setting it up til now.

The domain and IP address that I recieved back in November of 2005 was ns100.dizinc.com (66.194.41.160) and ns101.dizinc.com (66.194.152.190).

When I try to access this domain via the site name (voicevisionvibration.com) or using the IP or NS information along with my username, I am told that a server can not be found.

Also will you please share with me how I can update the information in my "client file".

Thank you for your assistance
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Old January 25th, 2006, 3:49 PM   #2 (permalink)
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ns613.dizinc.com = 72.29.75.232
ns614.dizinc.com = 72.29.75.233

From a forum search, these are the correct nameservers and ip addresses for Sync.

Edit: you need to log into your domain controls (where ever you registered the domain name) and change the name servers to these.
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Last edited by David; January 25th, 2006 at 3:52 PM..
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Old January 27th, 2006, 3:38 PM   #3 (permalink)
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Thank you David but unfortunately, I am still having problems.

I changed the nameservers two days ago but am unable to log into my cpanel via the ip, ns or simply using my domain name. What am I doing wrong? I continue to get a "404 not found error" each time I try to use the ip or ns and I get "server not found" message when I enter my domain name. I registered the name and purchased the server space from surpass.
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Last edited by vvv11; January 27th, 2006 at 3:43 PM.. Reason: clarity
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Old January 27th, 2006, 4:53 PM   #4 (permalink)
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Contact support about this, since you are having trouble using the ip as well. http://desk.surpasshosting.com
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