web address STILL not working?

angelales · February 6th, 2006, 6:27 PM

mkay. So recently the company i am working for purchased http://skylighthomes.com, I only had the IP url address for a couple days before it went into the normal url.

They recently bought http://skyhomeinspections.com, and it's been about two weeks. Ive changed the DNS to what i got on the email, & all the passwords and everything as I did on the last one. Only "http://72.29.92.190/~skyhome/ " works. Could it be because i have different emails on my accounts? I have no idea whats taking so long, Help?

**DewKnight** · February 6th, 2006, 6:55 PM

Ok.. Are you saying that originally the account was set up using the skylighthomes.com domain, and now they purchased another domain that they want to use on the account? Have you set up the new domain as an addon domain in cPanel yet? Or, if you would like this to be the new main domain, you need to have support change it (there is a fee for this)

**cowboy** · February 6th, 2006, 7:11 PM

It was registered as SKYHOMEINSPECTION.COM
and not SKYHOMEINSPECTIONs.COM ~~ plural

Drop the S in your WHM domain name or register the plural name.

angelales · February 6th, 2006, 7:53 PM

Quote:

Originally Posted by DewKnight

Ok.. Are you saying that originally the account was set up using the skylighthomes.com domain, and now they purchased another domain that they want to use on the account? Have you set up the new domain as an addon domain in cPanel yet? Or, if you would like this to be the new main domain, you need to have support change it (there is a fee for this)

Its purchased it under the same surpass account as the other. It has its own C-panel and all though. It's just a different domain, for one of the people that owns the company.

Quote:

Originally Posted by cowboy

It was registered as SKYHOMEINSPECTION.COM
and not SKYHOMEINSPECTIONs.COM ~~ plural

Drop the S in your WHM domain name or register the plural name.

OH GOSH :O HOW COULD I HAVE BEEN SO DUMB. NO WONDER!! Do i just make a new domain name, or is there a way i could change it on the surpass host :O :O

**cowboy** · February 6th, 2006, 8:39 PM

Since our WHM is not configured to allow editing an account, I would, after you know you have all your files locally, rename the skyhome directory, remove the addon domain and then terminate completely the "S" account.

You then can create a new account with the correct domain name and still keep your original username and password. Add the new addon domain back, delete the new skyhome directory and rename the old skyhome directory back to skyhome.

All should then work immediatly because the name is already resolved.

angelales · February 6th, 2006, 9:06 PM

Quote:

Originally Posted by cowboy

Since our WHM is not configured to allow editing an account, I would, after you know you have all your files locally, rename the skyhome directory, remove the addon domain and then terminate completely the "S" account.

You then can create a new account with the correct domain name and still keep your original username and password. Add the new addon domain back, delete the new skyhome directory and rename the old skyhome directory back to skyhome.

All should then work immediatly because the name is already resolved.

so basically in 15 yearold girl lingo, just delete the domain on surpassdomains.com so it matches the name of the one thats hosted?

and if this is, not how im thinking, on surpass hosting, i have no idea how to rename a directory, and i'm sorry that you might be getting impatient with me. Okay so do i do this on the cpanel or the file manager... :X or on surpass domains... or...heh

**cowboy** · February 6th, 2006, 9:22 PM

You cannot change the domain name you registered as skyhomeinspection.com to skyhomeinspections.com.

If you have to have an address of skyhomeinspections.com you will have to register and pay for it as another domain.

the have's have it!

Or,

you can use the domain skyhomeinspection.com, (that is already registered), instead, by adding it to your skylighthomes.com and removing references to skyhomeinspections.com.

angelales · February 6th, 2006, 10:14 PM

Quote:

Originally Posted by cowboy

you can use the domain skyhomeinspection.com, (that is already registered), instead, by adding it to your skylighthomes.com and removing references to skyhomeinspections.com.

hmmm Is this in the cpanel? Were you can put add-on domains?

**cowboy** · February 6th, 2006, 10:35 PM

Quick question first.

Have you already tried to do an addon domain for the skyhomesinspections.com to your skylighthomes.com, or,
Have you setup a new account in WHM for skyhomeinspections.com, or
are you just linking to a folder as in the bottom button on your skylighthomes.com page?

What/where do you want skyhomeinspection.com to go when entered into a browser window?

February 6th, 2006, 6:27 PM	#1 (permalink)
angelales Registered User Fresh Surpasser Joined in Jan 2006 8 posts Gave thanks: 0 Thanked 0 times	web address STILL not working? mkay. So recently the company i am working for purchased http://skylighthomes.com, I only had the IP url address for a couple days before it went into the normal url. They recently bought http://skyhomeinspections.com, and it's been about two weeks. Ive changed the DNS to what i got on the email, & all the passwords and everything as I did on the last one. Only "http://72.29.92.190/~skyhome/ " works. Could it be because i have different emails on my accounts? I have no idea whats taking so long, Help?

February 6th, 2006, 6:55 PM	#2 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,823 posts Gave thanks: 103 Thanked 199 times	Ok.. Are you saying that originally the account was set up using the skylighthomes.com domain, and now they purchased another domain that they want to use on the account? Have you set up the new domain as an addon domain in cPanel yet? Or, if you would like this to be the new main domain, you need to have support change it (there is a fee for this) __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

February 6th, 2006, 7:11 PM	#3 (permalink)
cowboy Surpass Fan Excelling Contributor Joined in Nov 2005 Lives in Colorado Hosted on DEDI 937 posts Gave thanks: 2 Thanked 95 times	It was registered as SKYHOMEINSPECTION.COM and not SKYHOMEINSPECTIONs.COM ~~ plural Drop the S in your WHM domain name or register the plural name. __________________ Where would you be if you were at the highest court in the land (US)?

February 6th, 2006, 8:39 PM	#5 (permalink)
cowboy Surpass Fan Excelling Contributor Joined in Nov 2005 Lives in Colorado Hosted on DEDI 937 posts Gave thanks: 2 Thanked 95 times	Since our WHM is not configured to allow editing an account, I would, after you know you have all your files locally, rename the skyhome directory, remove the addon domain and then terminate completely the "S" account. You then can create a new account with the correct domain name and still keep your original username and password. Add the new addon domain back, delete the new skyhome directory and rename the old skyhome directory back to skyhome. All should then work immediatly because the name is already resolved. __________________ Where would you be if you were at the highest court in the land (US)?

February 6th, 2006, 9:22 PM	#7 (permalink)
cowboy Surpass Fan Excelling Contributor Joined in Nov 2005 Lives in Colorado Hosted on DEDI 937 posts Gave thanks: 2 Thanked 95 times	You cannot change the domain name you registered as skyhomeinspection.com to skyhomeinspections.com. If you have to have an address of skyhomeinspections.com you will have to register and pay for it as another domain. the have's have it! Or, you can use the domain skyhomeinspection.com, (that is already registered), instead, by adding it to your skylighthomes.com and removing references to skyhomeinspections.com. __________________ Where would you be if you were at the highest court in the land (US)?

February 6th, 2006, 10:35 PM	#9 (permalink)
cowboy Surpass Fan Excelling Contributor Joined in Nov 2005 Lives in Colorado Hosted on DEDI 937 posts Gave thanks: 2 Thanked 95 times	Quick question first. Have you already tried to do an addon domain for the skyhomesinspections.com to your skylighthomes.com, or, Have you setup a new account in WHM for skyhomeinspections.com, or are you just linking to a folder as in the bottom button on your skylighthomes.com page? What/where do you want skyhomeinspection.com to go when entered into a browser window? __________________ Where would you be if you were at the highest court in the land (US)?

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